Website
Install App
BTCL No
International Numbers
+880 9610016419
(Overseas Customer Support)
+880 9699916419
(Alternate Overseas Customer Support)
IVRS Menu: 096100 16419
Select your preferred language
- Press 1: For card service
- Press 2: For account service
- Press 3: For balance enquiry
- Press 4: For imperial banking
- Press 5: For sms banking
- Press 6: For taqwa banking
- Press 7: For asset management
- Press 0: To talk to a customer care executive
- info@ucb.com.bd (For General Information)
Quick Link
Important Contact Details
| Sr.No. | Service/Designation | Contact No. | |
|---|---|---|---|
| 1 | Card Division | +88-02-55668070, +88-09610999999 Fax: +88-02-7162970 |
cards@ucb.com.bd |
| 2 | UCB Credit Card | 16419 ( Within Bangladesh), +88 096 100 16419, +88 096 999 16419 (Overseas) |
customerservice.card@ucb.com.bd |
| 3 | UCB Agent Banking | +880-2-55668070, Call Center: 16419 Ext: 5603,5607,5608,1473 |
ucbagentbanking.ho@ucb.com.bd |
| 4 | Chairman | - | chairman@ucb.com.bd |
SMS Service
Send SMS to 26969 from your registered mobile number.
| Sr.No. | Service | Keywords | Example |
|---|---|---|---|
| 1 | For enquiring present balance of the account | UCBBL Last 4 digits of the account number or UCBBL Account number | UCB BL 1234 OR UCB BL 1234567890001234 |
| 2 | For enquiring last 3 (three) transactions of the account | UCBTX Last 4 digits of the account number or UCB TXAccount number | UCB TX 1234 OR UCB TX 1234567890001234 |
Agent Banking Outlets
Grievance Redressal
- For any complaint you can contact at the details given below:
Sr.No. Department Contact No. Email 1 24/7 Call Center Service Hotline for BD: 16419
Overseas: +88 096 100 16419,
+88 096 999 16419- 2 Complaint Management Wing PABX: +880-02 55668070,
Ext: 5554, 2535complaint@ucb.com.bd 3 Service Quality Department +880-02 55668070,
Ext: 2529, 2524sq@ucb.com.bd 4 Zonal Office, Chittagong PABX: +880-02 55668070,
Ext: 6250- 5 Zonal Office, Rajshahi +88-0721-774030 rjh.zonal@ucb.com.bd - You can also fill this Complaint Form .
Download Forms
Registered/Head/Corporate Office
United Commercial Bank (UCB)
Bulus Center Plot - CWS- (A)-1
Road No - 34 Gulshan Avenue,
Dhaka-1212
Contact No.: +88-02-55668070, +88-09610999999
Fax: +88-02-55668070-6000, +88-09610999911-5200
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