Website
Install App
BTCL No
02 8901807
(Airport Office)
02 222290023
(Reservation & Ticketing Office)
02 222296225
(Alternate No. For Reservation & Ticketing Office)
International Numbers
+88 02 2222 90023
(For Callers Outside Bangladesh)
+88 02 2222 96225
(Alternate No. For Callers Outside Bangladesh)
Important Links
Delayed / Damaged / Lost Baggage
- For any query or complaint related to delayed, damaged or lost baggage, you can contact the customer support team or contact the lost and found office at:-
Sr.No Location Email Bangladesh 1 Dhaka dacaotg@thaiairways.com.bd Other Countries 2 Auckland reservations@thaiairways.co.nz 3 Bengaluru customer.blr@thaiairways.co.in 4 Bangkok baggageclaim@thaiairways.com 5 Beijing bjsaotg@thaiairways.com.cn 6 Brisbane brisbane.customer@thaiairways.com.au 7 Brussels baggageclaim@thaiairways.be 8 Busan pusadmin@thaiairways.co.kr 9 Chengdu ctuaotg@thaiairways.com.cn 10 Chennai customer.maa@thaiairways.co.in 11 Colombo reservations@thaiairways.com.lk 12 Copenhagen customer.relations@thaiairways.dk 13 Denpasar denpasar.customer@thaiairways.com 14 Delhi customer.del@thaiairways.co.in 15 Dubai customerservice@thaiairways.ae 16 Frankfurt customer@thaiairways.de 17 Fukuoka fukcstmsvc@thaiair.co.jp 18 Guangzhou canaotg@thaiairways.com.cn 19 Hanoi customerhan@thaiairways.com.vn 20 Ho chi minh City sgnao@thaiairways.com.vn 21 Hong Kong customerservice@thaiairways.com.hk 22 Hyderabad customer.hyd@thaiairways.co.in 23 Islamabad isbkptg@thaiairways.com.pk 24 Jakarta admin@thaiairways.co.id 25 Karachi khiaotg@thaiairways.com.pk 26 Kathmandu ktmsr@thaiairways.com.np 27 Kolkata tgkolkatacustomerservice@thaiairways.co.in 28 Kuala Lumpur kulaotg@thaiairways.com.my 29 Kunming kmgaotg@thaiairways.com.cn 30 Lahore lhelltg@thaiairways.com.pk 31 London customerservices@thaiairways.co.uk 32 Los Angeles reservations@thaiairways.us 33 Manila mnlairport@thaiairways.com.ph 34 Melbourne melbourne.customer@thaiairways.com.au 35 Milan helpdesk-mil@thaiair.it 36 Moscow customer.relations@thaiair.ru 37 Mumbai customer.bom@thaiairways.co.in 38 Munich customer@thaiairways.de 39 Muscat rajeek@thaiairways.co.om 40 Nagoya ngocstmsvc@thaiair.co.jp 41 Osaka osacstmsvc@thaiair.co.jp 42 Oslo customer@thaiairways.no 43 Paris litiges.bagages@thaiairways.fr 44 Penang peneatg@thaiairways.com.my 45 Perth perth@thaiairways.com.au 46 Phnom Penh pnhea@thaiairways.com.kh 47 Rome baggage@thaiair.it 48 Sapporo / Sendai / Tokyo tyocstmsvc@thaiair.co.jp 49 Seoul admin2@thaiairways.co.kr (town) , icntg@thaiairways.co.kr (airport) 50 Shanghai shaaotg@thaiairways.com.cn 51 Singapore bagcargoclaim@thaiairways.com.sg 52 Stockholm stockholm.customer@thaiairways.com 53 Sydney customer.relations@thaiairways.com.au 54 Taipei tpeaotg@thaiairways.com.tw 55 Vienna vienna.customer@thaiairways.com 56 Vientiane vteao@thaiairwayslao.com 57 Xiamen xmnaotg@thaiairways.com.cn 58 Yangon rgnlltg@thaiairways.com.mm 59 Zurich customer.relations@thaiair.ch 60 Chiangmai cnxaooffice@thaiairways.com 61 Phuket hktll@thaiairways.com 62 Bangkok bkkldoffice@thaiairways.com , baggage.service@thaiairways.com , bkklzoffice@thaiairways.com - In case your baggage is not found on arrival, contact ground staff immediately.
- If your baggage is lost, you can fill this Baggage Claim Form .
- For more information, Please read .
Global Contact Details
| Sr.No. | City | Contact No. |
|---|---|---|
| Thailand | ||
| Email: contact@thaiairways.com | ||
| 1 | Bangkok & Domestic | +66 2 3561111 |
| Europe | ||
| Email: eureservations@thaiairways.com | ||
| 2 | Stockholm | +46 8 502 825 83 |
| 3 | Brussels | +32 2 844 19 49 |
| 4 | Copenhagen | +45 32 75 53 90 |
| 5 | London | +44 1603 804371 |
| 6 | Milan | +39 06 4525 9648 |
| 7 | Rome | +39 06 4525 9648 |
| 8 | Oslo | +47 23 50 92 71 |
| 9 | Paris | +33 1 59 20 07 87 |
| 10 | Vienna | +43 1 4240189 |
| 11 | Prague | +420 229 010 191 |
| 12 | Frankfurt | +49 69 71047413 |
| 13 | Munich | +49 69 71047413 |
| 14 | Zurich | +41 26 539 11 35 |
| Australia | ||
| Email: aureservations@thaiairways.com | ||
| 15 | Melbourne, Perth, Sydney | +61 2 8357 1660 |
| America | ||
| Email: usareservations@thaiairways.com | ||
| 16 | Los Angeles | +1 815 745 5510 |
| 17 | Montreal, Toronto, Vancouver | +1 647 492 4490 |
| Asia | ||
| Email: asiareservations@thaiairways.com | ||
| 18 | Beijing, Chengdu, Guangzhou, Kunming, Shanghai, Xiamen, Hong Kong | +852 2495 1115 |
| 19 | Taipei | +886 2 7753 7973 |
| 20 | Seoul | +82 70 4591 8375 |
| 21 | Tokyo, Fukuoka, Nagoya, Osaka, Sapporo | +81 50 1720 2692 |
| 22 | Jakarta, Denpasar | +62 21 30810060 |
| 23 | Singapore | +65 6351 0992 |
| 24 | Delhi, Ahmedabad, Bengaluru, Chennai, Gaya, Hyderabad, Kolkata, Mumbai | 000 800 3201 542 |
| 25 | Manila | +63 2 8396 7792 |
| 26 | Kuala Lumpur | +603 2774 6468 |
Bangladesh Office Addresses
| Sr.No. | Office | Contact No. | Address (Thai Airways International PCL) |
|
|---|---|---|---|---|
| 1 | Reservation & Ticketing Office | +88 02 2222 90023, +88 02 2222 96225 Fax: +88 (02) 8879147, +88 (02) 88791 48, +88 (02) 88791 49 |
dacsalesmgr.tg@airgalaxy.com.bd | Taj Marriot (1st floor),25 Gulshan Avenue, Dhaka 1212, Bangladesh |
| 2 | Thai Cargo Office | +88 (02) 8901 349, +88 0171 121 8230 Fax: +88 (02) 8901 354 |
sales_tg@baalbd.com | Cargo Village, Hazrat Shah Jalal International Airport, Dhaka, Bangladesh |
| 3 | Airport Office | +88 (02) 8901 807, +88 (02) 8901 809, +88 (02) 8901 812 Fax: +88 (02) 890 1813 |
dackktg@thaiairways.com.bd | Hazrat Shah Jalal International Airport, Dhaka, Bangladesh |
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