Install App
BTCL No
16233
(Hotline Number)
09666 777111
(For Contact Support)
International Numbers
+880 9666777111
(For Overseas Customer Support)
IVRS Menu: 09666 777111
- Press 1: For debit card, credit card activation or to generate telephone identification number
- Press 2: To report lost and stolen debit and credit card or checking
- Press 3: To access your banking account or credit card
- Press 4: To know your standard charted product and services
- customer.enquiries@sc.com (For General Query)
Quick Links
SMS Services
Send a SMS to 2727 from your registered mobile number
| Sr No. | Service | Keyword | Example |
|---|---|---|---|
| 1 | Account Balance | BEBD your PIN A | BEBD 1234 a |
| 2 | Last 5 Transaction in Account | THBD your PIN A | THBD 1234 a |
| 3 | Credit Card Balance | OB your PIN A | OB 1234 a |
| 4 | Mini Statement of Credit Card | MS your PIN A | MS 1234 a |
Grievance Redressal
Level 1
- For any query/complaint you can mail at customer.enquiries@sc.com
- If your query is still not resolved then you can contact at the details given
Sr. No. Name Designation Contact Number 1 Maksuda Mohsin Sr Manager, Client Experience +880258813005, +880258813006
Ext 522922 Mukaddim Bin Malum Sr Analyst, Client Experience +880258813005, +880258813006
Ext 50009
Officers Contact Details
Address: Standard Chartered Bank, 67 Gulshan Avenue, Gulshan, Dhaka 1212, Bangladesh (Same For All)
| Sr No. | Name | Designation | Contact No. | |
|---|---|---|---|---|
| 1 | Fahmida Sadique | Head, Client Experience - Retail Banking | 8809666357235 | fahmida.sadique@sc.com |
| 2 | Md. Aminul Islam | Sr. HRBP, CPBB, Risk, Finance, Legal, GIA | 8809666352321 | mdaminul.Islam@sc.com |
Focal Point Officers
| Sr No. | Branch | Contact No. | Branch Address |
|---|---|---|---|
| 1 | Banani | +88 0258817226 | 14 Kamal Ataturk Avenue, Banani, Dhaka |
| 2 | Bashundhara | +880255036571 | ABG Tower, 2nd Floor, Plat# 440 441 442, Road# 18, Block A, Bashundhara R/A, Dhaka-1229 |
| 3 | Gulshan | +88 09666357227 | Portlink Tower, 67 Gulshan Avenue, Dhaka |
| 4 | Gulshan North | +88 09666359114 | Gulshan Centre Point, House No. 23-26, Road No. 90. Gulshan-2, Dhaka-1212 |
| 5 | Islamic Banking Center | +88 0966635911 | Gulshan Centre Point, House No. 23-26, Road No. 90, Gulshan-2, Dhaka-1212 |
| 6 | Kawran Bazar | +8801713201832 | Pan Pacific Sonargaon Hotel, 107 Kazi Nazrul Islam Avenue, Dhaka |
| 7 | Kakrail | +880249350904 | Green City Regency, 26, 27, 27/1, Kakrail, Dhaka |
| 8 | Motijheel | +8802223383109 | 18-20 Motijheel, (Alico Building), Dhaka |
| 9 | Uttara | +88 02333311833, Ext. 140 | Update Tower, Plot No. Shahajalal Avenue Sector 6, Uttara, Dhaka |
| 10 | Savar EPZ | +880258953508, Ext. 1011 | New Commercial Complex, First Floor, Dhaka EPZ Shanirvar Dhamsona, Ashulia, Savar, Dhaka |
| 11 | Narayanganj | +880261061263 | Zone Service Complex, AEPZ, Adomjee EPZ Rood Siddhirganj, Narayanganj |
| 12 | KEPZ | +8802996689022 | Mahajan Golden Tower, 98/A, Mohajan Ghato, Kamaphuli EPZ Gate, Patenga Road, Chattogram |
| 13 | Nasirabad | +88 02997745199, Ext. 104 | 1 Shahid Abdul Halim Road, East Nasirabad, Chittagong |
| 14 | CEPZ | +88 09666357701 | New Commercial Complex, Ground Floor, CEPZ, EPZ Police Station, Chattogram |
| 15 | Chattogram Main | +8809666359703 | 122. Sheikh Mujib Road, Agrabad, Chittagong |
| 16 | Sylhet | +880241100464 | 7. Naya Sharak, Jall Road sylhet. |
| 17 | Khulna | +8802477720861 | Jiban Bima Bhaban, KDA Avenue, Khulna |
| 18 | Bogura | +8802589904804 | "Khaka Comples", 5059, Alfaz Uddin Geda Sharak, Bogura Sadar, Bogura. |
Download Forms
Head Office
Standard Chartered Bank,
67 Gulshan Avenue, Gulshan,
Dhaka 1212, Bangladesh
Hotline No. 24x7:
+88 02 55669900, +88-02-8332272
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