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BTCL No
16790
(Call Center)
096667 16790
(For Overseas Customer Support)
International Numbers
+880-9666716790
(For Overseas Customer Support,)
IVRS Menu: 096667 16790
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- Press 1: For debit and credit card related services
- Press 2: For account related services
- Press 3: For internet banking related services
- Press 0: To talk to a customer care executive
- information.desk@shimantobank.com (For General Information)
Quick Link
For Debit Card Query
| Sr.No. | Service | Contact No. |
|---|---|---|
| 1 | Helpline | 09612880000 |
| 2 | Cell | +88 01769630360 |
| 3 | center@shimantobank.com |
Branch Contact Details
SWIFT Code: SHMTBDDD (Same For All)
| Sr.No. | Branch Name | Contact Details | Address | Routing Number |
|---|---|---|---|---|
| 1 | Principal Branch | 09610870001, 09610870002, information.desk@shimantobank.com , complaint.desk@shimantobank.com |
Shimanto Kallyan Trust Bhaban, Road No-02, Bir Uttam M.A. Rab Sarak, Shimanto Square, Dhanmondi, Dhaka-1205 | 305260211 |
| 2 | Mymensingh Branch | 09610870020, 09610870021 | 1st Floor, Shimanto Market (BGB Camp), Khagdahar Bazar, Sadar, Mymensingh - 2200 | 305611752 |
| 3 | Agrabad Branch | 09610870030, 09610870031 | Commercial Court (Ground Floor), 95 Commerce College Road, Agrabad, Chittagong | 305150134 |
| 4 | Satkania Branch | 09610870040, 09610870041 | Hoque Plaza Shopping Centre & Complex, Keranihat, Satkania, Chittagong | 305157061 |
| 5 | Benapole Branch | 09610870050, 09610870051 | Noor Shopping Complex, Benapole Bazar, Sharsha, Jessore | 305410287 |
| 6 | Motijheel Branch | 09610870060, 09610870061 | Krishi Bhaban, 49-51 Dilkusha Commercial Area, Dhaka-1000. | 305274249 |
| 7 | Bibir Bazar Branch | 09610870070, 09610870071 | Bibir Bazar, Comilla Adarsha Sadar, Comilla | 305190457 |
| 8 | Cox's Bazar Branch | 09610870080, 09610870081 | Almas Complex (1st Floor), Holding No: 008200, Burmese Market Road, Cox's Bazar Sadar, District: Cox's Bazar. | 305220251 |
| 9 | Teknaf Branch | 09610870090, 09610870091 | Riham Complex (1st Floor), Holding No: 04, Lamar Bazar Road (Jharna Chattor), Teknaf, Cox's Bazar. | 305220914 |
| 10 | Lalmonirhat Branch | 09610870100, 09610870101 | Ward No-01, BGB Canteen Moor, Lalmonirhat Patgram Highway Road, Kotoali, Lalmonirhat-5500 | 305520469 |
| 11 | Seedstore Branch | 09610870110, 09610870111 | Isahak Khan Tower, Seedstore Bazar, Bhaluka, Mymensingh | 305610182 |
| 12 | Sylhet Branch | 09610870120, 09610870121 | BGB Kalyan Bhaban, 1st Floor, Nobabi Moshjid Road, Akhalia, Sylhet | 305913555 |
| 13 | Champoknagar Branch | 09610870130, 09610870131 | Western Plaza (1st floor), Fatapur, 4 No. Champaknagar, Bijoy Nagar, Brahmanbaria | 305120180 |
| 14 | Pragpur Branch | 09610870140, 09610870141 | Afsana Plaza, Pragpur Bazzar, Pragpur, Doulatpur, Kushtia | 305501396 |
| 15 | Uttara Branch | 09610870150, 09610870151 | Plot No. 38, Rabindra Sarani, Sector-7, Uttara, Dhaka-1203 | 305264633 |
| 16 | Hazaribagh Branch | 09610870160, 09610870161 | BGB Super Market, 2nd Floor, Lolito Mohon Das Lane, Hazaribagh, Dhaka | 305270748 |
| 17 | Khulna Branch | 09610870170, 09610870171 | Miltone Tower, 2nd floor, Holding no-64, K D A Avenue Road, Khulna | 305471547 |
| 18 | Godkhali Branch | 09610870180, 09610870181 | Jalil sarder Market, 1st floor, Godkhali Bazar, Jhikargacha, jessore | 305410124 |
| 19 | Gulshan Branch | 09610870190, 09610870191 information.desk@shimantobank.com , complaint.desk@shimantobank.com |
Hosna Center (1st Floor), 106 Gulshan Avenue, Gulshan, Dhaka-1212 | 305261728 |
| 20 | Brahmanbaria Branch | 09610870200, 09610870201 | Hazi Siddik Plaza (1st & 2nd floor), Court Road, Brahmanbaria Sadar, Brahmanbaria. | 305120430 |
| 21 | Chuadanga Branch | 09610870210, 09610870211 information.desk@shimantobank.com , complaint.desk@shimantobank.com |
Padoshova Tower (1st Floor), Shahid Abul Kashem Road (Boro Bazar), P.S: Chuadanga Sadar, District: Chuadanga. | 305180191 |
| 22 | Chirirbondor Branch | 09610870230, 09610870231 | MB Tower (1st Floor), Hospital Mor, 5 No Abdulpur Union, Thana: Chirirbondor, District: Dinajpur. | 305280525 |
| 23 | Rangpur Branch | 09610870220, 09610870221 | Talukdar Tower (1st Floor), GL Roy Road (Opposite to Fire Service Station), Rangpur Sadar, District: Rangpur. | 305851459 |
| 24 | Zakigonj Branch | 09610870240, 09610870241 | Five Star (1st Floor), Kaligonj Bazar, Union: Manikpur, Upozilla: Zakiganj, Sylhet. | 305914125 |
| 25 | Rajshahi Branch | 09610870250, 09610870251 | Ma Babar Doa (1st Floor), Rani Bazar Road, Boalia, Rajshahi. | 305811936 |
| 26 | Hili Branch | 09610870260 | Hazi Trade center (1st Floor), Chowrastar Mor, Ward no: 03, Hili Powroshava, Thana: Hakimpur, District: Dinajpur. | 305280112 |
| 27 | Kushtia Branch | 09610870270 | Sherin Tower (1st Floor), Holding No: 116, Ward No: 18, Kushtia Powroshava, Jhenaidah-Kushtia Highway Road, Thana: Kushtia Sadar, District: Kushtia | 305500942 |
| 28 | Ashulia Branch | 09610870280, 09610870281 | Sufia Mansion (1stFloor), House No: 90, Block: B, Bogabari, Dhamsona, Ashulia, Dhaka. | 305260224 |
Sub-Branch Contact Details
| Sr.No. | Sub-Branch | Contact No. | Address |
|---|---|---|---|
| 1 | Pabla Sub-Branch (Under Khulna Branch) | 09610870800, 09610870801 | Ashia Tower (1st Floor) KDA Plot No: N-4 Mosgunni Main Road, Kabir Bottola, Pabla Ward no: 06, Khulna City Corporation Dawlatpur, Khulna |
| 2 | Ramu Sub Branch (under Cox's Bazar Branch) | 09610870805, 09610870806 | Habib Market (1st Floor), Arkan Sarak, Chawmuhoni Mor, Ramu, Cox's Bazar |
| 3 | Mohammadpur Sub-Branch (Under Principal Branch) | 09610870810, 09610870811 | Jamila Latif Tower (1st Floor) Holding No: 1101/A, Ring Road Ward No: 30, Dhaka North City Corporation Thana: Adabor, District: Dhaka |
| 4 | Uttara Sub-Branch (Under Uttara Branch) | 09610870815, 09610870816 | Troye Plaza (1st Floor) Holding No: 34, Sonargaon Janapath Road Sector: 11, Ward: 51, Dhaka North City Corporation Thana: Uttara West, District: Dhaka |
| 5 | Jubilee Road Sub-Branch (Under Agrabad Branch) | 09610870820, 09610870821 | S A Tower (1st Floor) Holding No: 269, Enayet Bazar Road Ward No: 22, Chattogram City Corporation Chattogram |
| 6 | Rangamati Sub-Branch (Under Agrabad Branch, Chottogram) | 09610870825, 09610870826 | S R Plaza, 1st Floor Holding No: 983 GA/1191, New Court Road (Banarupa Road) Ward no: 7, Rangamati Sadar, Rangamati |
| 7 | Shyamnagar Sub Branch (Under Khulna Branch) | 09610870830, 09610870831 | Mithila Shihab Mansion (1st Floor) Shyamnagar Munshigonj Main Road, Shyamnagar, Satkhira |
| 8 | Satkhira Sub-Branch (Under Khulna Branch) | 09610870835 | Shimanto Collection Shop (1st Floor) 33 BGB Satkhira Battalion Mouza: Magura, Gopinathpur Union: Labsha, Thana: Satkhira Sadar, District: Satkhira |
For Complaint
- For any complaint you can mail at complaint.desk@shimantobank.com .
- If your query is still not resolved or you are not satisfied with the resolution provided then you can escalate the issue at the details given below:
Sr.No. Officer/Branch Name Designation/Zone Contact Details Central Customer Services and Complaint Management Cell 1 Mohammad Azizul Hoque Head of Operations & CRO +8809610871040
azizul.hoque@shimantobank.com2 Mohammad Masud Sajjad Sr. Manager +8809610871351
masud.sajjad@shimantobank.com3 Sinthiya Imama Sr. Manager +8809610871480
sinthiya.imama@shimantobank.comZonal Customer Services and Complaint Management Cell Branch Manager 4 Principal Branch ZCS & CMC, Dhaka Zone +8809610870001 5 Agrabad Branch ZCS & CMC, Chittagong Zone +8809610870030 6 Sylhet Branch ZCS & CMC, Sylhet Zone +8809610870120 7 Khulna Branch ZCS & CMC, Khulna Zone +8809610870170 8 Rangpur Branch ZCS & CMC, Rangpur Zone +8809610870220 9 Mymensing Branch ZCS & CMC, Mymensing Zone +8809610870020 10 Rajshahi Branch ZCS & CMC, Rajshahi Zone +8809610870250
Address
ShimantoBank PLC.
Shimanto Shamvar (Level-7), Shimanto Square,
Bir Uttam M. A. Rob Sarak (Road No. 2), Dhanmondi,
Dhaka-1205, Bangladesh.
Contact No.: 09610871000
Swift Code : SHMTBDDD
Routing Number: 305260008
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