Website
Install App
BTCL No
16253
(For Contact Support)
096660 16253
(Alternate Contact Support)
International Numbers
+880-9666016253
(For Callers Outside Bangladesh)
IVRS Menu: 096660 16253
- Press 1: For cult services
- Press 2: For PI banking services
- Press 3: For internet banking services
- Press 4: For offshore banking services
- Press 5: For account services
- Press 6: For general banking services
- Press 9: To speak to a customer care executive
- info@pubalibankbd.com (For General Information)
- help@pubalibankbd.com (For General Support)
Quick Links
Hotline Numbers
| Sr No. | Service | Toll Free No. |
|---|---|---|
| 1 | Anti-Corruption Commission | 106 |
| 2 | Complaint to Bangladesh Bank regarding Customer Service | 16236 |
| 3 | National Emergency Service | 999 |
| 4 | Government Information and Service | 333 |
| 5 | National Emergency Help line for Disaster Update Information | 1090 |
Grievance Redressal
- For query/complaint you can contact at the customer support team or you can visit your nearest Branch Locator .
- If your query is still not resolved or you are not satisfied with the resolution given above then you can contact the Central Customer Service & Complaints Management cell details given below:
Sr No. Name Designation Extn. No. Mobile No. Telephone No.: 02-223381614
Email: complaint@pubalibankbd.com (Same For All)1 Mr. Md.Faizul Hoque Sharif GM & Division Head, GB&OD Ext-303 - 2 Mr. Mohammad Delwar Hossain Assistant General Manager, GB&OD Ext-374 01713797828 3 Ms. Neela Sultana Senior Principal Officer, GB&OD Ext-223 01711406134 4 Ms. Fahmida Karim Principal Officer, GB&OD Ext-223 01711406134 5 Ms. Gula Jannat Senior Officer, GB&OD Ext-223 01711406134
IO/Appellate Authority Contact Details
| Sr No. | Authority | Name | Designation | Contact No. | |
|---|---|---|---|---|---|
| 1 | Appeal Authority | Mr. Shah Newaz Khan | Honorable Deputy Managing Director | 02-223357466 | s.khan@pubalibankbd.com |
| 2 | Information Officer | Mr. Md. Faizul Hoque Sharif | General Manager & Division Head, General Banking & Operation Division, and Marketing Division | 02-223381614, 02-223381207, 02-9552455 | gbod@pubalibankbd.com |
| 3 | Alternative Information Officer | Mr. Mohammad Altab Hossain | Deputy General Manager & Division Head, Anti-Money Laundering Division |
01332-545096 | aml@pubalibankbd.com |
Download Forms
Head Office
Pubali Bank PLC,
26 Dilkusha Commercial Area,
Dhaka - 1000, Bangladesh.
PABX: +88 02223381614
IP PBX: +88 09666 82 00 00
Email: mailbox@pubalibankbd.com
Fax No.: +88 029564009
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