Website
Install App
BTCL No
09614 111555
(For Customer Support)
International Numbers
+880 9614111555
(For Callers Outside Bangladesh)
- reservations@aeromate.com.bd (For Reservation)
Important Links
Lost/Delayed/Damaged Baggage And Refund
- For any query/complaint, you can contact the customer support team.
- If your Baggage is still not found after 5 days of arrival, you can fill out this Form .
- For cancelled ticket, you can request refund by filling this Refund Form .
- For more information, please read .
Global Contact Support
| Sr.No. | Country | Contact No. |
|---|---|---|
| 1 | Algeria | +908503330849 |
| 2 | Argentina | +541139915950 |
| 3 | Australia | +61 1 800750849 |
| 4 | Austria | +43 0810-222 849 |
| 5 | Azerbaijan | +994 12 404 88 49 |
| 6 | Bahrain | +973 17516100 |
| 7 | Belarus | +90 850 333 0849 (It is a global number and is available in Turkish / English) |
| 8 | Belgium | +32 0 2 620 0 849 |
| 9 | Benin | +22920900101 |
| 10 | Brazil | +55 11 3878 8199 |
| 11 | Cameroon | +237 695231615 |
| 12 | Canada | +1 800 874 88 75 |
| 13 | Chile | +56224130567 |
| 14 | China | +861056971330 |
| 15 | Colombia | +576013789528 |
| 16 | Croatia | +385 1 777 6570 |
| 17 | Czechia | +420225296225 |
| 18 | Denmark | +45 33 14 40 55 |
| 19 | Ecuador | +5931800401040 (Can only be called by CNT operators within the country) |
| 20 | Egypt | 0800 000 9145 |
| 21 | Estonia | +90 850 333 0 849 |
| 22 | Finland | +358 981710849 |
| 23 | France | +33 1 579 79 849 |
| 24 | Georgia | +995 706 001 111 |
| 25 | Germany | +49 69 86 799 849 |
| 26 | Ghana | +233596993488 |
| 27 | Greece | +302119902313 |
| 28 | Hong Kong-SAR of China | +85230711256 |
| 29 | Hungary | +36 1 999 72 62 |
| 30 | India | 000 8000 501565 |
| 31 | Indonesia | +622131132606 (EN-TR only) |
| 32 | Iran | +982123546 |
| 33 | Ireland | +353 1 525 18 49 |
| 34 | Italy | (+39) 0699749849 |
| 35 | Japan | +81368372337 |
| 36 | Jordan | 80022347 |
| 37 | Kazakhstan | +77273493336 |
| 38 | Kenya | +254203893656 |
| 39 | Kosovo | + 383 38 502 465 |
| 40 | Kuwait | +90 850 333 0 849, +965 22022849 |
| 41 | Kyrgyz Republic | +996312962755 |
| 42 | Lebanon | +908503330849 |
| 43 | Luxembourg | DE +49 69 86 799 849, BE +32 2 620 0 849 |
| 44 | Malaysia | +60320531899 |
| 45 | Malta | +35620330225 |
| 46 | Mexico | +525510361234 |
| 47 | Moldova | 0800 61 457 |
| 48 | Morocco | +212520484978 |
| 49 | Netherlands | +31 (0) 20 4059636 |
| 50 | Nigeria | +23412771559 |
| 51 | Norway | 80040849 |
| 52 | Oman | +80077241 |
| 53 | Pakistan | +80090033020 |
| 54 | Panama | +5078365833 |
| 55 | Philippines | +63285401733 |
| 56 | Poland | +4822 504 85 44 |
| 57 | Portugal | +351210608087 |
| 58 | Qatar | 800101214 |
| 59 | Romania | +40 21 204 7005 |
| 60 | Russia | 8 800 770 0 849 |
| 61 | Saudi Arabia | +8008110478 |
| 62 | Serbia | +381114300490 |
| 63 | Singapore | +6563498449 |
| 64 | Slovenia | +386 1 888 8496 |
| 65 | South Africa | +27860666828 |
| 66 | South Korea | +82-2-60224-270 |
| 67 | Spain | +34913754189 |
| 68 | Sweden | +46851999849 |
| 69 | Switzerland | +41848444849 |
| 70 | Taiwan-China | +886 2 77507788 |
| 71 | Thailand | +6623284312 |
| 72 | Tunisia | +216 313 00 362 |
| 73 | Turkish Republic of Northern Cyprus | +903924440849 |
| 74 | Turkiye | 0850 333 0 849 |
| 75 | Uganda | +256 414238088 |
| 76 | Ukraine | +380 893 243849 |
| 77 | United Arab Emirates | +971 8000 3570 43 43 |
| 78 | United Kingdom | +44 (0)844 800 66 66, +44 (0)203 991 1993 You can only use zero for calling within the UK |
| 79 | United States | +1-800-874 8875 |
| 80 | Uzbekistan | +998712070849, 08002000200 |
| 81 | Venezuela | +908503330849 |
Bangladesh Office Addresses
| Sr.No. | Office | Contact No. | Timing | Address | |
|---|---|---|---|---|---|
| 1 | General Sales Agency-Aeromate Services Ltd. | 00880 2 22229 23 93, 0088 09614111555, Fax No.: 00880 2 22229 97 94 |
- | Sun-Thu, 10am-6pm | Uday Tower 4th Floor. 57/57A Gulshan Avenue. Gulshan-1 Dhaka-1212 |
| 2 | Airport Office | 00880 2 890 11 73 | dacops@thy.com | - | 3rd Floor, Room No: 39 and 41, Hazrat ShahJalal International Airport Terminal 1, Kurmitola, Dhaka-1229 |
| 3 | General Cargo Agency-Aeromate Services Ltd. | +880 2 22229 23 93, 0088 09614111555, Fax No.: 00880 2 22229 97 94 |
dacexport@aeromate.com.bd , daccargo@thy.com | Sun-Thu, 10am-6pm | Uday Tower 4th Floor. 57/57A Gulshan Avenue. Gulshan-1 Dhaka 1212 |
| 4 | Dhaka Shah Jalal International Airport (DAC) | 8801819893108 | daccargo@thy.com , mohammadkhan@thy.com , dshafi@thy.com | Sun-Thu, 10am-6pm, Custom Office: 9am-4pm, Import Shed: 7am-3pm |
Turkish Cargo. 1st Floor, Uday Tower 57 Gulshan Avenue, Gulshan1 Dhaka -1212 Bangladesh |
| 5 | Ground Handling Agent | 88028901787 | gmcargo@bdbiman.com | - | Biman Bangladesh Airlines Hazrat Shahjalal International Airport Kurmitola, Dhaka |
| For global cargo offices, please visit . | |||||
Global Offices
Headquarters
Turkish Airlines,
General Management Building,
Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye
International WhatsApp No.: +908503330849
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