Website
Install App
BTCL No
02 58814156
(For Contact Support)
01844 241424
(Alternate Contact Support)
Important Links
Global Customer Support Helplines
| Sr No. | Country | Contact No. |
|---|---|---|
| 1 | Angola | +244 226 434 220 |
| 2 | Argentina | +54 11 5168 6142 |
| 3 | Australia | +611800531790 |
| 4 | Austria | +43 720 229149 |
| 5 | Belgium | +32 78 25 92 42 |
| 6 | Benin | +2290162500979 |
| 7 | Botswana | +267 8007861007 |
| 8 | Brazil | +55 19 4560 0377 |
| 9 | Burkina Faso | 22625300981 |
| 10 | Canada | +1 613-701-6473 |
| 11 | China | +86 4008-071-787 |
| 12 | Denmark | 453 515-0723 |
| 13 | Egypt | +20 800 000 9632 |
| 14 | Estonia | +372 8807941 |
| 15 | Ethiopia | +251 11 617 9900 |
| 16 | Finland | +358 9 42454705 |
| 17 | France | +33 9 74 59 55 53 |
| 18 | Germany | +498000006062 |
| 19 | Ghana | +233 24 242 6303 |
| 20 | Greece | +30 211 198 25 03 |
| 21 | Guinea | +224 660 71 03 28 |
| 22 | Hong Kong | +852 3008 3642 |
| 23 | India | 000 8000 401 687 |
| 24 | Indonesia | +62 780 33218406 |
| 25 | Ireland | +35319640402 |
| 26 | Israel | +97233726991 |
| 27 | Japan | +81 3 6804 5747 |
| 28 | Kenya | +254 20 3892349 |
| 29 | Kuwait | +965 9476 7191 |
| 30 | Lithuania | +370 5 214 1606 |
| 31 | Malaysia | +60162991696 |
| 32 | Mali | +223 44 96 00 33 |
| 33 | Netherlands | +31 85 001 3798 |
| 34 | New Zealand | +64 4 887 1261 |
| 35 | Nigeria | +2342013448660 |
| 36 | Norway | +4780073634 |
| 37 | Pakistan | +922137189401 |
| 38 | Philippines | +63 1 800 1322 0154 |
| 39 | Poland | +48 22 263 03 89 |
| 40 | Portugal | +351 800 832 061 |
| 41 | Puerto Rico | +1 787 339 2238 |
| 42 | Qatar | +974800101342 |
| 43 | Russia | +7 (495) 937-59-45 |
| 44 | Saudi Arabia | 8008500286 |
| 45 | Seychelles | +251 116 179 900 |
| 46 | Singapore | +65 3129 2255 |
| 47 | South Africa | +27 87 551 8262 |
| 48 | South Korea | 0030-8321-0197 |
| 49 | Spain | +34 518 89 99 48 |
| 50 | Sweden | +46105517457 |
| 51 | Switzerland | +41 800 563 726 |
| 52 | Thailand | +66 2 508 8794 |
| 53 | Turkey | +90 850 390 7409 (national) |
| 54 | Uganda | +256 800 281015 |
| 55 | United Arab Emirates | +971 800 0320372 |
| 56 | United Kingdom | +44 175 396 7980 |
| 57 | United States, California | +1 909 328 6127 |
| 58 | United States, Florida | +1 352 436 1902 |
| 59 | United States, Oregon | +1 458 204 1425 |
| 60 | Vietnam | +842844582330 |
Cancellation And Refund
- For any query/complaint, you can contact to the customer support team .
- You can cancel your tickets up to 24 hours before the flight.
- To request refund, you can fill this Refund Request Form .
Lost / Damaged / Delayed Baggage And Refund
- For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support team.
- If your baggage is damaged/delayed/lost, you have to report to the ethiopian airlines representative before leaving the airport, you can also fill this Form .
- For refund on cancelled tickets, you can fill this
- For more information, please read .
Country Wise Area Managers Contact Details
| Sr No. | Country | City | Name | Designation | Contact No. | |
|---|---|---|---|---|---|---|
| Bangladesh | ||||||
| 1 | Bangladesh | Dhaka | Desalegn Molla | Area Manager | +880 1810 190056 | desalegnm@ethiopianairlines.com |
| Other Countries | ||||||
| 2 | Bahrain | Bahrain | Yoftahie Araya | Area Manager | +973 1722 3315 | yoftahiea@ethiopianairlines.com |
| 3 | China | Beijing | Tadios Tibebu | Mgr Airport Service | +8613911139497 | tadiosti@ethiopianairlines.com |
| 4 | China | Chengdu | Alemayehu Daba | Traffic & Sales Mgr | 0086-15208103716 | alemayehuda@ethiopianairlines.com |
| 5 | China | Shanghai | Tewodros Alemu | Mgr Airport Service | 86177377259 | tewodrosal@ethiopianairlines.com |
| 6 | China | Wuhan | Nuru Edris | Traffic & Sales Mgr | +86 -15202772696 | nurue@ethiopianairlines.com |
| 7 | China | Guangzhou | Yonas Nigussie | Mgr Airport Service | +86 020 3607 7990 | yonasn@ethiopianairlines.com |
| 8 | China | Beijing | Girum Abebe | Country Director | +861065050315 | giruma@ethiopianairlines.com |
| 9 | China | Shanghai | Tsigie Girma | Traffic & Sales Mgr | 0086 136 6161 6645 | tsigieg@ethiopianairlines.com |
| 10 | China | Guanhzhou | Dagmawi Dechasa | Traffic & sales Mgr | +862083359765 | dagmawid@ethiopianairlines.com |
| 11 | Hong Kong SAR | Hong Kong | Kebebew Bekele | Traffic & Sales MGR | 00852-63377438 | kebebewb@ethiopianairlines.com |
| 12 | Hong Kong SAR | Hong Kong | Betelhem Tadele | MGR. ET Cargo FAR East | (852) 39689038 | betelhemtd@ethiopianairlines.com |
| 13 | Hong Kong SAR | Hong Kong | Rodas Teferi | Area Manager | +85239689030/30083642 | rodast@ethiopianairlines.com |
| 14 | India | Mumbai | Bethelhem Dibaba | Area Manager | + 91 22 68460901 | bethelhemd@ethiopianairlines.com |
| 15 | India | Hyderabad | Senait Nigussie | Traffic & Sales Manager | +91 40 666 12966 | senaitn@ethiopianairlines.com |
| 16 | India | Chennai | Aemro Beyene | Traffic & SALES MGR | +917708827952 | aemrob@ethiopianairlines.com |
| 17 | India | Mumbai | Selamawit Teshome | Manager Airport Service | 9820142130 | selamawitts@ethiopianairlines.com |
| 18 | India | Delhi | Sara Gulelat | Manager Airport Service | +91 9953976811 | sarag@ethiopianairlines.com |
| 19 | India | Delhi | Mekbib Kebede | Traffic & Sales Manager | +91 9811139111 | mekbibk@ethiopianairlines.com |
| 20 | India | Bangalore | Kefelegn Teshome | Traffic & Sales Manager | +917204044366 | kefelegnt@ethiopianairlines.com |
| 21 | Indonesia | Jakarta | Selamawit Walelegn | Area Manager | - | selamawitw@ethiopianairlines.com |
| 22 | Israel | Tel Aviv | Elleni Baruda | Chief Transp. Agent | 00972 39754096 | ellenib@ethiopianairlines.com |
| 23 | Israel | Tel Aviv | Kassie Yimam | Area Manager | +972522670520 | kassiey@ethiopianairlines.com |
| 24 | Israel | Tel Aviv | Abiy Solomon | MGR Airport SVC | +972527920846 | abiysol@ethiopianairlines.com |
| 25 | Japan | Tokyo | Bsieit Tesfaye | Area Manager | +81-5033621115 | bsieitt@ethiopianairlines.com |
| 26 | Jordan | Amman | Elias Ketema | Area Manager | +962 6 58 21376, +962 77 010 1082 | eliaskt@ethiopianairlines.com |
| 27 | Kuwait | Kuwait | Mustefa Darsemo | Area Manager | +96522270600 est 2301 | mustefad@ethiopianairlines.com |
| 28 | Lebanon | Beirut | Anteneh Eshetu | MGR Airport SVC | +96170759985 | antenehe@ethiopianairlines.com |
| 29 | Lebanon | Beirut | Binet Tewfik | Area Manager | +9611740219 | binett@ethiopianairlines.com |
| 30 | Malaysia | Kuala Lumpur | Gebeyehu Masrie | Area Manager | 0060-17 472 1030 , 0060-11 1542 1030 | gebeyehum@ethiopianairlines.com |
| 31 | Mali | Bamako | Girma Kebede Birru | Manager Airport Service | 22393361361 | girmakb@ethiopianairlines.com |
| 32 | Oman | Muscat | Yanet Mulugeta | Area Manager | +96824654220 | yanetm@ethiopianairlines.com |
| 33 | Pakistan | Karachi | Asrat Fikadu | Area Manager | +92 21 3564 0058 | asratfek@ethiopianairlines.com |
| 34 | Philippines | Manilla | Milat Mekonnen Fantaw | Area Manager | 8848-09-78, 8848-09-79 local 107 | milatm@ethiopianairlines.com |
| 35 | Qatar | Doha | Muhsina Mohammedbirhan | Area Manager | +974-33761010 | muhsinamh@ethiopianairlines.com |
| 36 | Russia | Moscow | Milkyas Assmamaw | Area Manager | +7 (495) 937 59 50 ext. 164 Mob. 7 910 479 3430 | milkyasa@ethiopianairlines.com |
| 37 | Saudi Arabia | Jazan | Zelalem Girma | Traffic and Sales Manager of Medina Station | +966-543219575 | zelalemgr@ethiopianairlines.com |
| 38 | Saudi Arabia | Jeddah | Essayas Gebreselassie | Manager Airport Service | +966-545998541 | essayasg@ethiopianairlines.com |
| 39 | Saudi Arabia | Riyadh | Abebaw Abeje | Traffic and Sales Manager of Riyadh Station | +966-538073898 | abebawab@ethiopianairlines.com |
| 40 | Saudi Arabia | Dammam | Ali Awel | Traffic and Sales Manager of Damman Station | +966-551438975 | jemberk@ethiopianairlines.com |
| 41 | Saudi Arabia | Medinah | Abdu Yimer Abegaz | Traffic and Sales Manager | +966-557639282 | abduym@ethiopianairlines.com |
| 42 | Saudi Arabia | Riyadh | Tsinukal Mulatu | Manager Airport Service | +96650-874-7541 | tsinukalm@ethiopianairlines.com |
| 43 | Singapore | Singapore | Enkuanhone Minyashal | Area Manager | +65 8985 8741 | enquanhonem@ethiopianairlines.com |
| 44 | South Korea | Seoul | Semur Fitsum | Area Manager | +821041390607 | semurf@ethiopianairlines.com |
| 45 | Thailand | Bangkok | Tigist Tassew | Area Manager | +66818251446 | tigistts@ethiopianairlines.com |
| 46 | Thailand | Bangkok | Mrs. Elizabeth Samuel | MGR Airport SVC | +66 81 859 0428 | elizabeths@ethiopianairlines.com |
| 47 | Turkey | Istanbul | Tselot Tesfaye | Area Manager | +905418259852 | tselott@ethiopianairlines.com |
| 48 | Turkey | Istanbul | Lemi Beyene | Mgr airport svc | +905418259852 | lemib@ethiopianairlines.com |
| 49 | United Arab Emirates | Sharjah | Abush Negash | Traffic & Sales MGR | +971501639494 | abushn@ethiopianairlines.com |
| 50 | United Arab Emirates | Abu Dhabi | Yamlaksira Shiferaw | Traffic & Sales Mgr | +971503185959 | yamlaksiras@ethiopianairlines.com |
| 51 | United Arab Emirates | Dubai | Solomon Begashaw | Area Manager | +971 4 223 7963 | solomonbg@ethiopianairlines.com |
| 52 | United Arab Emirates | Dubai | Dagnachew Mengistu | MGR Airport SVC | +97145049749 | dagnachewm@ethiopianairlines.com |
| 53 | Vietnam | Hanoi | Leulseged Desalegn | Area Manager | +84 96 774 30 67 | leulsegedd@ethiopianairlines.com |
Bangladesh Office
Ethiopian Airlines,
RM Center, 5th Floor, 101 Gulshan Avenue,
Dhaka-1212, Bangladesh
Contact No.:
+88-02-58814156,
+8801844241424, +8801844241472
Working Hours: Sat-Thurs, 9:30am-5:30pm, Sun, 10am-3pm
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