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BTCL No
09610 998549
(For Customer Support (English Language))
02 22284982
(Alternate Customer Support (Bengali Language))
International Numbers
+880 9610 998 549
(For Callers Outside Bangladesh)
Important Links
Delayed / Damaged Baggage
- For any query or complaint, you can contact the customer support team.
- If your baggage is delayed or damaged, you have to report it at the airport or report online by filling the Delayed Baggage Form or Damaged Baggage Form .
- If you have not received your baggage within 7 days of submitting a report, you can contact lost and found office to file a claim.
- For more information, please read .
For Refund
- For any query related to refund, you can contact to the customer support team.
- Refund will be processed within 2-3 weeks.
- For more information, please read .
Office Addresses
| Sr.No. | Office/Department | Contact No. | Address (Singapore Airlines Ltd.) |
Operating Hours |
|---|---|---|---|---|
| 1 | Head Office | - | Casablanca (5th Floor), 114, Gulshan Avenue, Gulshan - 2, Dhaka - 1212 | Sun-Thurs, 9am-5:30pm, Sun-Thurs, 9am-3:30 (During Ramadan) |
| 2 | Dhaka Airport/Baggage Office | +880 1730 359 446, +880 2890 1825 (Check-in and baggage drop-offs only) |
Room Number: 319 (previously Room 50), Level 3, Terminal-02 Hazrat Shahjalal International Airport, Kurmitola, Dhaka-1229 | Mon-Sun, 6am-2pm |
| 3 | Biman Lost and Found Department | +880 2890 1500, Ext. 5402 , 5404 | Room No. -15, Ground Floor, Terminal-01 Hazrat Shahjalal International Airport, Dhaka, Bangladesh |
Mon-Sun, 24 hours |
| 4 | Cargo Office | Import/Operation: +880 1711595611 , +880 1620015159, Export: +880 1620015152 , +880 1620015153 For Sales Query: DAC_CGOSALES@singaporeair.com.sg , For Import Query: DAC_CGOOPS@singaporeair.com.sg |
Ace Aviation Limited SIA Cargo Office Bilquis Tower (5th floor) Gulshan Circle-2, Dhaka-1212 Bangladesh | - |
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