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BTCL No
09609 001133
(For Customer Support)
International Numbers
+880 9609 001133
(For Callers Outside Bangladesh)
+880 9638 917779
(Global Contact Centre)
IVRS Menu: 09609 001133
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- Press 1: If you like to know about skyward reward booking or have a query about skyward account
- Press 2: If you are a first or business class customer
- Press 3: If you are traveling in economy
- Press 4: If you are a travel agent
For any other query, hold the line until your call is transferred to a travel consultant.
Quick Links
- Online Check-in Portal
- Help Center
- Global Offices Locator
- Complaint/Feedback Form
- Frequently Asked Questions
Lost / Damaged / Delayed Baggage And Refund
- For any query related to cancellation and refund, you can contact the customer support team.
- In case your baggage is damaged/delayed or not found within 7 working days, then you have to report it before leaving the airport.
- You can also fill this lost property form .
- To request a refund, you can fill this refund form .
- Refund will be processed within 15 business days.
- For more information about delayed/damaged baggage and refund, please read.
Download Forms
Offices Contact Details
Timing: Sat-Thrus, 9am-4pm (Same For All)
| Sr.No. | Location/Office | Contact No. | Address |
|---|---|---|---|
| 1 | Chittagong (Agent Office) | +8802333325647 | 91 Al-Islam ChamberAgrabad Commercial Area4202 |
| 2 | Dhaka (Airline Store) | +8809609001133 | South Breeze Square,(7th and 8th Floor)New 90, Old 52 Gulshan Avenue1212 |
| 3 | Sylhet (Agent Office) | +8802996637303 | Shahjalal Road Station Club Commercial Building (1st Floor)Postal Code: 3100 |
Head Office
Emirates Airlines,
Hazrat Shahjalal Intl Airport,
Terminal -1, Room 20/21
Timing: Sat-Thurs, 9am-5:30pm
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