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Install App
BTCL No
16219
(For Contact Centre)
096660 16219
(For Customer Support)
International Numbers
+880-9666016219
(For Overseas Customer Support)
IVRS Menu: 096660 16219
Select your preferred language
- Press 1: For visual IRS service
- Press 2: For new card activation, card related services, identification number or lost report of card or cheque book
- Press 3: For card related services
- Press 4: For account related services
- Press 5: For other services
- Press 6: To know about MTB products and services
- Press 0: To talk to a customer care executive
- customer.service@mutualtrustbank.com (For Customer Support)
- info@mutualtrustbank.com (For General Information)
Quick Links
SMS Banking
| Sr.No. | Service | Keyword | Example |
|---|---|---|---|
| 1 | The query for Balance check | Type "bal" give a space and put 4 digit pin | Send the SMS to SMS Banking Centre Number |
| 2 | The query for Last 5 Transactions | Type "sta" give a space and put 4 digit pin | Send the SMS to SMS Banking Centre Number |
For Complaint
- For any complaint you can fill this Complaint Form or you can contact at the details given below:
Sr.No. Name Designation Contact/Ext. No. Email Officers Attached to Central Customer Service & Complaints Management Cell (CCS & CMC) Hotline Number: +880 1708808420, +880 1708808421, 10am-6pm 1 Ms. Sharmin Ahmed
Senior Vice President2222 83966,
Ext: 2440sharmin.ahmed@mutualtrustbank.com 2 Mr. Asif Uddin Ahmed First Assistant Vice President 2222 83966,
Ext: 2443asif.uddin@mutualtrustbank.com Members of Central Customer Service & Complaints Management Cell (CCS & CMC) 3 Mr. Syed Mahbubur Rahman Managing Director & CEO, Chairman 2222 83966, 5881 2298 - 4 Mr. Chowdhury Akhtar Asif Additional Managing Director & CBO, Member 2222 83966, 5881 2298 - 5 Mr. Goutam Prosad Das Deputy Managing Director & Group Head of ICC, Member 2222 83966, 5881 2298
Ext: 2420- 6 Mr. Rais Uddin Ahmad Deputy Managing Director, Company Secretary & CAMLCO, Member 2222 83966, 5881 2298
Ext: 2386- 7 Mr. Md. Bakhteyer Hossain Deputy Managing Director & COO, Member 2222 83966, 5881 2298
Ext: 2300- 8 Mr. Md. Shamsul Islam Deputy Managing Director & Head of Treasury, Member 2222 83966, 5881 2298
Ext: 2470- 9 Mr. Usman Rashed Muyeen Deputy Managing Director & GCRO, Member 2222 83966, 5881 2298
Ext: 2140- 10 Mr. Md. Shafquat Hossain Deputy Managing Director & Head of Retail, Member 2222 83966, 5881 2298 - 11 Mr. Galib Hamid Protik Head of MOD, Member 2222 83966, 5881 2298
Ext: 2370- 12 Mr. Masud Mushfiq Zaman Chief People Officer, Member 2222 83966, 5881 2298
Ext: 2550- 13 Mr. Khalid Hossin Chief Digital Officer, Member 880258815021 - 14 Ms. Sharmin Ahmed Head of Service Quality, Member Secretary 2222 83966, 5881 2298
Ext: 2440- Members of Regional Customer Service & Complaints Management Cell (RCS & CMC), Chittagong 15 Mr. Syed Mahmud Akhter Head of WBD-3 and MTB Chattogram, Zonal Head 2333316680 mahmud.akhter@mutualtrustbank.com 16 Mr. Mohammed Ishaque Regional Head, Region-7, Member 8802333316917 ishaque.nafi@mutualtrustbank.com 17 Mr. Md. Shazzad Rana Branch Manager, Khatungonj Branch, Member Secretary 02333362254
Ext: 101shazzad.rana@mutualtrustbank.com
Download Forms
Corporate Head Office
Mutual Trust Bank PLC.
MTB Centre 26 Gulshan Avenue,
Gulshan 1, Dhaka 1212,
Bangladesh
Phone: 02-58812298, 02-222283966
Fax : 02-222264303
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