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BTCL No
080000 16344
(For Customer Support)
16344
(MetLife Helpline No.)
096667 16344
(Alternate Helpline No.)
International Numbers
+88 096663 16344
(For Callers Outside Bangladesh)
IVRS Menu: 080000 16344 / 16344 / 096667 16344
- Press 1: For 24x7 information about automated policy and submitted claims
- Press 2: For over phone support & guidance (only available from Sun-Thurs, 9am-8pm)
- customer.services@metlife.com.bd (For Customer Support)
Important Links
For Claim
- For any query/complaint regarding claim process, you can contact the claim department through the details given below:
Helpline No.: 16344, 08000016344
Email: claimsbangladesh@metlife.com.bd
Fax No.: +880-2-47112111 - To submit a claim, you can fill out this Claim Submission Form .
Customer Touch Points Contact Details
| Sr.No. | Location | Contact No. | Address |
|---|---|---|---|
| 1 | Anderkilla | +880 1313089060 | A N Tower (5th floor), 23, Anderkilla, Chattogram-4100 |
| 2 | Chandpur | +880 1755639019 | Hakim Plaza (2nd floor-North side), Holding # 248, Shaheed Muktijodda Sarak, Chandpur Sadar, Chandpur-3600 |
| 3 | Elephant Road | +880 1321117171 | Star Palace (6th floor), 66/67, Elephant Road, Dhaka-1205 |
| 4 | Feni | +880 1322922167 | Kazi Center (2nd floor), 107/1, S.S.K Road, Feni-3900 |
| 5 | Gulshan | +880 1322922163 | Basati Aristocrat, Flat # D2 (2nd Floor), Plot # 6, Block # SWH, Gulshan Avenue, Dhaka-1212 |
| 6 | Jamalpur | +880 1322922169 | Ansari Trade Centre (2nd floor-south side), Holding # 313, Medical Road, Jamalpur Sadar, Jamalpur-2000 |
| 7 | Malibagh | +880 1819247006 | Shemanta Mansion (2nd Floor), Holding # 122/A, Kakrail, Dhaka-1000 |
| 8 | Mirpur | +880 1322922164 | Central Plaza (4th floor), Holding # 231, Senpara Parbota, Rokeya Sarani, Mirpur-10, Dhaka-1216 |
| 9 | Muradpur | +880 1313089061 | A.K Trade Center (3rd floor), 36/7 CDA Avenue, Muradpur, Chattogram-4100 |
| 10 | Savar | +880 1322922165 | Savar City Center (4th floor), Holding # B118, Sobahanbag, Bazar Bust Stand, Aricha Road, Savar, Dhaka-1340 |
| 11 | Uttara | +880 1313089064 | A.B Super Market (3rd floor), Plot # 60, Road # 2, Sector # 3, Uttara Commercial Area, Dhaka-1230 |
For Complaint
Level 1
- For any query/complaint, you can contact the complaint management unit through the details given below:
Toll Free No.: 08000016344
Contact No.: 16344 or 09666716344
International No.: +8809666316344
Email: complaints.bd@metlife.com.bd
Timing: Mon-Sun, 9am-8pm - You can also contact/visit the sales and customer touch points given below:
Sr.No. Location/Office Contact No. Address 1 Barisal Sales Office & CTP +880 1329716118 Khandaker Mansion (5th Floor), Holding # 386, Bir Muktijoddha Mohiuddin Ahmed Sarak, South Alekenda (Banglabazar More), Barishal-8200 2 Bogra Sales Office & CTP +880 1325087705 Bogra Trade Center (4th floor) , 766(II), Datta Bari, Borogola, Bogra-5800. 3 Chattogram Sales Office & CTP +880 1730702796 Rafique Tower (3rd & 4th floor), Holding # 92, Agrabad Commercial Area, Chattogram-4100. 4 Comilla Sales Office & CTP +880 1713653211 Khan Zaman Tower (3rd Floor), Holding # 684/617, Jhautola, Comilla Sadar, Comilla-3500. 5 Jessore Sales Office & CTP +880 1787692894 Holding # 17(New 398) (2nd floor), Netaji Suvash Chandra Road, Kotwali, Jessore-7400. 6 Khulna Sales Office & CTP +880 1714082124 Khan Tower (3rd floor), A-50,K.D.A, Majid Sarani, Shibbari More, Khulna-9100. 7 Mymensing Sales Office & CTP +880 1329711056 Friends Tower-2 (2nd floor), 21, Durgabari road, Mymensingh Sadar, Mymensingh-2200. 8 Noakhali Sales Office & CTP +880 1321117167 Morshed Alam Complex (2nd & 5th Floor), holding # 0001-01, Rail Gate, Karimpur Road, Chowmohani, Noakhali -3821. 9 Rajshahi Sales Office & CTP +880 1841777105 United Tower-01 (3rd Floor), Holding # 53-54, Boalia, Rajshahi - 6000 10 Rangpur Sales Office & CTP +880 1730377479 E Tower (5th floor), Holding # 39/8, Dhap Jail Road, Bangladesh Bank Mor, Rangpur. 11 Sylhet Sales Office & CTP +880 1329663291 Sadique Tower (4th floor), Holding # 871, Noyasorak, Sylhet-3100.
Level 2
- If your complaint is still not resolved within 90 days, then you can lodge your complaint to the Insurance Development and Regulatory Authority (IDRA) through the Helpline No. 16130 or 09644016130.
Agency Offices Contact Details
| Sr.No. | Agency | Contact No. | Address | Code | |
|---|---|---|---|---|---|
| 1 | A H Khokon Agency | +880 1819834875 | khokon.861@metlifeagencybd.com | Manikgonj House (3rd floor), 216, Shahid Syed Nazrul Islam Swarani (Old 43, Topkhana Road), Purana Paltan more, Dhaka-1000. | Code-861 |
| 2 | A Wahed Bachchu Agency | +880 1711969345 | wahed.108@metlifeagencybd.com | Legend Miraz Plaza (1st Floor), Holding # 82, 82/1, 82/2, Naogaon Sadar, Naogaon - 6500. | Code-108 |
| 3 | A.R. Monir Agency | +880 1711157359 | manir.916@metlifeagencybd.com | Johura Market (2nd Floor), Holding # 462, Girza Moholla, Barishal | Code-916 |
| 4 | Abdul Hamid Agency | +880 1817384136 | hamid.234@metlifeagencybd.com | Jahangir Tower (2nd Floor), Vimpur, Chatkhil, Noakhali. | Code-234 |
| 5 | Abdul Matin Agency | +880 1713865808 | matin.118@metlifeagencybd.com | Savar City Center (4th floor), Holding# 118, Sobhanbagh, Bazar Bus Stand, Aricha Road, Savar, Dhaka-1340. | Code-118 |
| 6 | Abdullah Agency | +880 1911840280 | abdullah.848@metlifeagencybd.com | R.I Tower (5th floor) , House # 23/A, Flat # C, Moulana Mohammad Ali Road, Mehedibag,Chattogram-4000. | Code-848 |
| 7 | Abu Kalam Agency | +880 1713359528 | kalam.187@metlifeagencybd.com | IRS Tower(2nd floor) Thakurgaon Chowrasta, Thakurgaon-5100 | Code-187 |
| 8 | Abu Nasher Agency | +880 1718079593 | nasher.158@metlifeagencybd.com | Motaleb Plaza(1st floor), Holding # 812/03, Word # 5, Sonaimuri Pouroshova, Noakhali-3827. | Code-158 |
| 9 | Abu Sayeed Agency | +880 1711358560 | sayeed.973@metlifeagencybd.com | S. S. Tower (5th floor), 109 Bir Sresta Captain, Mohiuddin Jahangir Sarok, (Sadar Road), Barisal-8200. | Code-973 |
| 10 | Abul Hossain Agency | +880 1716829560 | hossain.959@metlifeagencybd.com | Hazi Shafi Ullah and Haji Momin Ullah Building (2nd floor), Holding # 826,Feni Road, Begumgonj, Noakhali-3821. | Code-959 |
| 11 | Airen Agency | +880 1819877551 | airenparvin.192@metlifeagencybd.com | Mirza Complex(2nd floor), Holding # 1030, JL # 275/5, Khatian # 19151, Medical Road, Jamalpur Sadar, Jamalpur-2000. | Code-192 |
| 12 | Akash Agency | +880 1714448360 | akash.950@metlifeagencybd.com | Anar Plaza, 38 (3rd Floor), Bir Uttam C.R Datta road, Paribag, Shahbagh, Dhaka | Code-950 |
| 13 | Akkas Agency | +880 1923537273 | akkas.806@metlifeagencybd.com | Chowrangi Bhaban (6th floor), 124/A Elephant Road, Dhanmondi, Dhaka-1205. | Code-806 |
| 14 | Akteruzzaman Agency | +880 1712010542 | akteruzzaman.165@metlifeagencybd.com | A.G Rahman Complex (2nd floor), Holding # 1527-01 & 1521-00, R.N Road, Jessore-7400. | Code-165 |
| 15 | Ala-Amin Agency | +880 1728747596 | ala-amin.195@metlifeagencybd.com | M N Haque Bhabon(2nd floor), Holding # 10, Godagary Road, Puraton Bazar, Chapainawabgonj-6300 | Code-195 |
| 16 | Alam Agency | +880 1715848404 | alam.839@metlifeagencybd.com | Talukder Mansion (3rd floor), 86 Sadar Road, Barisal-8200. | Code-839 |
| 17 | Alamgir Agency | +880 1711295023 | alamgir.876@metlifeagencybd.com | Syed Ali Hossain Bhaban (1st Floor), Holding # 181, Jessore Road, Sonadanga, Khulna. | Code-876 |
| 18 | Alamgir Palash Agency | +880 1711734279 | palash.151@metlifeagencybd.com | Asha Shopping Complex (3rd floor-west side), Holding no: 430-431,Cox's Bazar Puroshova, Cox's Bazar-4700. | Code-151 |
| 19 | Alek Chan Agency | +880 1712764426 | alek.937@metlifeagencybd.com | Shemanta Mansion (3rd & 4th Floor), Holding # 122/A, Kakrail, Dhaka-1000 | Code-937 |
| 20 | Amanullah Agency | +880 1716286047 | amanullah.214@metlifeagencybd.com | A.H. Tower, Plot # 56, Road # 02, Sector # 03, Uttara, Dhaka-1230 | Code-214 |
| 21 | Aminul Agency | +880 1712808476 | aminul.200@metlifeagencybd.com | Cordova Scarlet, Holding # 15(3rd Floor), Apt # G3, Kakrail Road, Paltan, Dhaka-1000 | Code-200 |
| 22 | Anowar Afzal Agency | +880 1716196502 | anowar.117@metlifeagencybd.com | Annonda Gobinda Public Library (3rd floor), A. Hamid Road, Pabna Sadar, Pabna-6600. | Code-117 |
| 23 | Anowar Uddin Agency | +880 1819380596 | anowaruddin.109@metlifeagencybd.com | Four Star Tower (1st floor), 141/153, Sadarghat Road, P.S. Kotwali, Chattogram-4000. | Code-109 |
| 24 | Ansari Agency | +880 1842305219 | ansari.894@metlifeagencybd.com | Sofaya Complex (3rd floor), 34 Chetteshari Road,Dampara, Kotwali, Chattogram-4100. | Code-894 |
| 25 | Anup Agency | +880 1711750729 | anup.983@metlifeagencybd.com | Raja Nur Plaza (1st floor), 268, D.T Road, Dewanhat, Double Mooring, Chattogram-4100. | Code-982 |
| 26 | Ashraf Agency | +880 1711525864 | ashraf.948@metlifeagencybd.com | Darus Salam Arcade (9th floor), 14, Purana Paltan, Dhaka-1000. | Code-948 |
| 27 | Ataul Agency | +880 1711520855 | ataul.843@metlifeagencybd.com | Holding # 3 (2nd floor), Shahid Tajuddin Swarani, Moghbazar, Dhaka-1217. | Code-843 |
| 28 | Avijit Agency | +880 1745311541 | avijit.233@metlifeagencybd.com | Holding # 844 (1st floor), Bosundora, Hazipara, CMB road, Sunamganj-3000 | Code-233 |
| 29 | Azam Khan Agency | +880 1712937444 | azam.102@metlifeagencybd.com | Shemanta Mansion (3rd & 4th Floor), Holding # 122/A, Kakrail, Dhaka-1000 | Code-102 |
| 30 | Azhar Agency | +880 1712068570 | azhar.148@metlifeagencybd.com | Sara Bhaban (1st floor), Shahid Abul Kashem Road, Chuadanga Sadar, Chuadanga-7200. | Code-148 |
| 31 | B. Zaman Agency | +880 1711966767 | zaman.120@metlifeagencybd.com | Sadique Tower, Holding # 871 (3rd floor), Noyasorak, Sylhet - 3100. | Code-120 |
| 32 | Badal Agency | +880 1711542058 | badal.885@metlifeagencybd.com | London Tower(2nd Floor), Holding # 2178, Ward # 06, Kalibari Road, Habigonj Sadar, Habigonj-3300 | Code-885 |
| 33 | Badrul Agency | +880 1787662593 | badrul.190@metlifeagencybd.com | Bhuiyan Mansion (3rd floor), 6, Motijheel C/A, Dhaka-1000. | Code-190 |
| For more agency offices, please read . | |||||
Unit Office Addresses
| Sr.No. | Location/Office | Address |
|---|---|---|
| 1 | Bablu Agency (Code-245) | Holding # 120 (2nd Floor), Ward # 8, Moulovibazar Road, Srimongol, Moulovibazar-3210 |
| 2 | Bandarban | Holding # C/220 (3rd Floor), VIP Road (Near DC Office), Bandarban Sadar, Bandarban-4600 |
| 3 | Banskhali | J.S.M Mansion(2nd floor), Holding # 905, Jaldi Miar Bazar, Banskhali, Chattragram-4390. |
| 4 | Bashurhat | Mim Plaza (3rd floor), Zero point, Thana Road Bashurhat, Companyganj, Noakhali-3850 |
| 5 | Bhairab | 338 Bangabandhu Road, Bhairob Bazar, Kishoregonj-2350 |
| 6 | Bhandaria | Navin Tower(1st floor), College Road, Bhandaria Sadar, Pirojpur-8550 |
| 7 | Chakaria | Jahir Market(2nd Floor), Holding # 1136, Khaitan # 431, Chringa, Chakaria, Cox's Bazar-4741. |
| 8 | Chapainawabganj | Alaullah Bhaban(3rd Floor),Holding # 134/1, Baten Kha's More, Chpainawabgonj-6300 |
| 9 | Chowdhagram | Rakib Market (2nd Floor), Holding # 243, Ramraygram, Chowddagram, Comilla |
| 10 | Dinajpur Unit Office 01 | SM Tower (2nd Floor), Holding # 1782 & 4762, Prannathpur (JL-63), Dinajpur Sadar, Dinajpur-5200. |
| 11 | Dinajpur Unit Office-02 | Lalkuthi (5th Floor), Holding # 2243/1, Sadar Hospital Road, Munshipara, Dinajpur - 5200 |
| 12 | Faridpur Unit Office 01 | Maya Super Market (2nd Floor), Holding # 0015-0A, Janata Bank Moore, Mujib Sharak, Jliiltuly, Faridpur -7800 |
| 13 | Faridpur Unit Office 02 | MR Tower (2nd Floor), Holding # 16, Hazratola, Goalchamot, Faridpur - 7800 |
| 14 | Gaibandha | Arshi Plaza, Gaibandha, J.L # 99, Holding # 9921 (3rd Floor), Daag # 655, Gaibandha Sadar, Gaibandha, |
| 15 | Gopalgong | Hasen Uddin Plaza(2nd Floor), Saudagor Potti, Puranbazar, Gopalgonj-8100 |
| 16 | Hajigonj | Sonali Plaza (3rd floor), Holding # 341, Makimabad, Hajigonj, Chandpur. |
| 17 | Hathajari | Hazi M Siddique Market (2nd Floor), Holding # 1269, A Block, Khagrachori Road, Bus Stand, Hathajari, Chattragram-4330 |
| 18 | Hathajari | S.A Shopping Complex(3rd Floor), Hathajari Bus Station, Rangamati Road, Chittagonj-4330 |
| 19 | Ishwardi | S.M.K Bhabon (3rd Floor), Holding # 1121/22, Station Road, Ishwardi, Pabna-6600 |
| 20 | Jamalpur(Melandaha) UO | Zinnah Super Market (1st Floor), Holding # 511, Melendah, Jamalpur-2010 |
| 21 | Jhenaidah | Razzak Complex(3rd floor), Chuadanga Bus Stand, Jhenaidah-7300 |
| 22 | Joypurhat Unit Office 01 | Ansar Ali Complex (2nd floor), Holding # 011-00, North-East Joypurhat, Joypurhat Sadar, Joypurhat-5900 |
| 23 | Kurigram Unit office | Gonir Uddin Super Market (2nd floor-west side), Holding # 25, Bazar Road, Goshpara, Kurigram -5600 |
| 24 | Laksmipur Unit Office 02 | Holding 150(1st Floor), Thana Road, Laksmipur Sadar, Laksmipur-3700 |
| 25 | Madaripur | Bhuiyan Market, Holding #666 (2nd Floor), Kazir More, Main Road, Puranbazar, Madaripur -7900 |
| 26 | Madhabdi | Mir Tower (2nd Floor), Flat # 3A, Holding # 135, Shitlabari Road, Chotto Madhabdi, Narshingdi-1600. |
| 27 | Madhabpur | Amir Complex(3rd floor), Holding 0001, Bus Stand Road, Madhabpur, Hobigonj-3331 |
| 28 | Madunaghat | Shafi Plaza(2nd Floor), Haji Neyamat Ali Road, Burischar, Hathajari, Chattragram-4337 |
| 29 | Meherpur | Muhid Plaza (3rd floor-West Side), Holding # 3649, Court Road, Bazar, Meherpur-7100 |
| 30 | Moulovibazar unit Office | Holding no # 282(1st floor) srimongol road, Moulovibazar-3200 |
| 31 | Mymensingh | Tofazzal Shah Tower(4th Floor), 39 Muktijoddha Sorono Sharok, Choto Bazar, Mymensingh-2200 |
| 32 | Naogaon | Kazi Hobibur Rahman Market (3rd floor), Holding # 301, per Naogaon, Puraton Hospital road, Naogaon - 6500 |
| 33 | Narayangonj | Fazar Ali Trade Center (3rd Floor), 78, Bangabondhu Road, Narayangonj |
| 34 | Nawabganj | Younus Shopping Complex (2nd floor), Upazila Road, Nawabganj, Dhaka-1320. |
| 35 | Nilphamari | Wares Plaza(1st Floor), Babupara, Nilphamari Sadar, Nilphamari-5300 |
| 36 | Pabna | Century Plaza (3rd Floor), Holding # 0484-001, Ward # 02, Indra more, Aurangazeb road, Pabna-6600 |
| 37 | Panchagarh | Sharif building(1st Floor),Holding # 639, Chowrangi, Panchagarh Sadar, Panchagarh-5000 |
| 38 | Patuakhali | Holding # 124(1st Floor), Pst office Road, Patuakhali Sadar, Patuakhali-8600 |
| 39 | Pirojpur | Holding # 452 (2nd floor), Machimpur, Pirojpur - 8500 |
| 40 | Rajbari | Wahed Chowdhury Plaza(1st Floor) Holding # 230/3, Sajjankanda, Rajbari Sadar, Main Road, Rajbari-7700 |
| 41 | Rajshahi | Ahmed Plaza(3rd Floor), 182 Alu Potty, Ghorampara, P.S: Bualia, Rajshahi-6100 |
| 42 | Rangamati | S.R Tower (3rd Floor-front side), 107, Shahid Abdur Rashid Sarak, Banarupa, Rangamati-4500 |
| 43 | Shatkhira | Munia Plaza (3rd floor), Holding # 2936/1, Bazar Sarak, Shatkhira-7400 |
| 44 | Sirajgonj | Helen Plaza (2nd floor), Holding # 173/1, Borogola Potti, Mojib Sarak, Sirajganj - 6700 |
Download Forms
Head Office
MetLife, Inc.
Metlife Building, 18-20 Motijheel C/A,
P.O.Box. 9, Dhaka-1000
Bangladesh
Fax: +880-2-47112111
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