Website
Install App
BTCL No
16255
(For Customer Support)
09666 716255
(Alternate Contact Support)
International Numbers
+880 96667 16255
(For Callers Outside Bangladesh)
IVRS Menu: 09666 716255
- Press *: To get smart IVR link
- Press 7: To know about Islamic Banking product
- Press 1: To activate your card or cheque book or create or active the G-Pin
- Press 2: For banking services
- Press 3: For card and cheque, G-Pin activation or receipt services
- Press 4: To pay the mobile financial services or utility bill
- Press 5: To know about product of IFIC Bank
- Press 6: For trade services
- Press 0: To talk with the customer care agent
- info@ificbankbd.com (For General Information)
Quick Links
SMS Services
Send a SMS at 26969 from your registered mobile no.
| Sr No. | Services | Hotkey/Service Code | SMS Example |
|---|---|---|---|
| Account Services | |||
| 1 | Account List | ACC | IFIC <SPACE> ACC |
| 2 | Balance Enquiry | BAL | IFIC<space>BAL |
| 3 | Mini Statement | STM | IFIC<space>STM |
| 4 | Foreign Exchange Rate Enquiry | CUR | IFIC<space>CUR |
| 5 | Fixed Deposit Rate Enquiry | FDR | IFIC<space>FDR |
| Interest Rate Enquiry | |||
| 6 | For Savings Account | SBR | IFIC<space>SBR |
| 7 | For STD Account | STR | IFIC<space>STR |
| Card Services | |||
| 8 | Debit Card | IFIC DC >> | Send 26969 |
| 9 | Chequebook Request | IFIC CB >> | Send 26969 |
For Complaint
- For any query/complaint you can contact at the customer support team.
- You can also visit your nearest branch locator .
- If your query is not resolved or you are not satisfied with the resolution given above, then you can contact at the details given below:
Sr No. Name Designation Email 1 K A R M Mostofa Kamal DMD & Chief of HR & Logistics khankamal@ificbankbd.com 2 Md. Monitur Rahman DMD & Chief Information Officer monitur.rahman@ificbankbd.com 3 Md. Rafiqul Islam DMD & Chief of Branch Business rafik@ificbankbd.com 4 Iqbal Parvez Chowdhury DMD, CCO & CRO iqbalchy@ificbankbd.com 5 M. Mozibar Rahman Head of ICC mozibar@ificbankbd.com 6 Helal Ahmed Head of Operations helal@ificbankbd.com 7 Sohel Mahmud Zahiduzzaman Head of HRM sohel.mahmud@ificbankbd.com 8 Tagore Lakshaman Chandra Ghosh Head of Customer Service Center lakshaman@ificbankbd.com 9 S.M. Alamgir Hassan Head of Legal Affairs alamgir@ificbankbd.com
Download Forms
Head Office
IFIC Bank PLC,
Tower, 61 Purana Paltan, Dhaka-1000.
Contact No.: 09666 716250
Fax No.: 880-2-44850205
Comments