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  • For any query/complaint you can contact at the customer support team.
  • You can also fill this Complaint Form .
  • You can also visit your nearest branch location given below:
    Sr No. Branch Name Contact No. Email Address
    1 Agrabad Branch 02333319965 agrabad@thecitybank.com Saturday Banking AD Branch. House: Banani Complex, 942/A (Gr fl), Area: Agrabad C/A, Road: Sheikh Mujib Road, PO: Bandar, PS: Double Mooring, Dist: Chittagong - 4100.
    2 Alfadanga Branch 8802478806506 alfadanga@thecitybank.com Alfadanga Pouro Super Market, Holding No-614, Pourashava- Alfadanga, PS- Alfadanga, District- Faridpur.
    3 Ambarkhana Branch 02996631067 amberkhana@thecitybank.com Limited AD Branch. House: B 100, 1st Floor, East Dargha Gate, Airport Road, Ambarkhana, Sylhet.
    4 Andarkilla Branch 02333369072 anderkilla@thecitybank.com Equity Antara. Holding No. 352/536. 1st Floor 123, Momin Road, Kotowali Chattogram-4000.
    5 Ashulia Branch 01936012559 ashulia@thecitybank.com House Name: (Details incomplete).
    6 Ati Bazar Branch 01903886545 atibazar@thecitybank.com Atibazar Branch, Abrar Tower (1st floor), Shahid Nagar, Dag no: R.S 489, Khatian no: R.S.
    7 B.B. Avenue Branch 02223382278 bbavenue@thecitybank.com AD Branch. House: 12 Hasan Building (GR fl & 1st fl), Area: 12 B.B Avenue, PO: GPO, PS: Paltan, Dist: Dhaka - 1000.
    8 Bagher Bazar Branch 01903886544 bagherbazar@thecitybank.com Bagher Bazar Branch, Haji Samsuddin & Banesa Market (1st Floor), Shirir Chala, Bagher Bazar Branch, Dag no: R.S.
    9 Banani Branch 0222270079, 222270080 banani@thecitybank.com Limited AD Branch. House: 28 (GR fl, 1st fl & 2nd fl), Road: 11, Block: F, Area: Banani, P.O: Banani, P.S: Gulshan, Dist: Dhaka - 1213.
    10 Banani Lake View Branch 055042001, 55042002 banani-lake-view@thecitybank.com Ventura Iconia (1st Floor), Holding No: 37, Road: 11, Ward: 19, Block: H, P.S: Banani, Dhaka North City Corporation. Dist: Dhaka.
    11 Bandar Bazar Branch 0821714552, 01971404129 bandarbazar@thecitybank.com AD Branch. House: Metro Centre (1st fl), Road: South Dhopadighir Paar, Bandar Bazar East, Area: Sylhet, P.O: Sadar, P.S: Kotwali, Dist: Sylhet - 3100.
    12 Bandartila Branch 01971404120 bandartila@thecitybank.com House: 2461 A-Chamber (1st fl), Road: Airport Road, Area: Bandartila, PO: Sailor.
    13 Bandura Bazar Branch 01971404157 bandura@thecitybank.com House: Dennis Business Heaven (1st fl), Area: Bandura Bazar PO: Old Bandura, PS: Nawabganj, Dist: Dhaka - 1320.
    14 Barishal Branch 047886442, 478865955 barisal@thecitybank.com Limited AD Branch. House: 19 Razzak Mansion (1st fl), Area: Barisal, PO: Barisal, PS: Kotwali, Dist: Barisal - 8200.
    15 Bashundhara Branch 01902509303 bashundhara@thecitybank.com Union Tower (1st Floor), Evercare Hospital Road, Block-A, Bashundhara R/A, Ward No-40, Dhaka South City Corporation, Dhaka.
    16 Beani Bazar Branch 02996646367 beanibazar@thecitybank.com House: (GR fl), Road: Hospital Road, Area: Nayagram, P.O: Beani Bazar, P.S: Beani Bazar, Dist: Sylhet - 3170.
    17 Benapole Branch 0247776772 benapole@thecitybank.com Limited AD Branch. House: 381, Selim Sumon Super Market (Ground Floor), Jessore Road, P.O.: Benapole, P.S.: Benapole, Dist: Jessore - 7431.
    18 Bhairab Bazar Branch 09470569 bhairabbazar@thecitybank.com House: 129 (1st fl), Road: Kali Bari Road, Area: Bhairab Bazar, PO: Bhairab Bazar, PS: Bhairab, Dist: Kishoregonj - 2350.
    19 Bhatiary Agri Branch 01976626662 bhatiary-sme@thecitybank.com House: Rahman Tower, Bhatiary Bazar, Road: Bhatiary Station Road, PO: Sitakunda, PS: Sitakunda, Dist: Chittagong - 4001.
    20 Bhola Branch - bhola.branch@citybankplc.com Building name: Nobi Bhabon-2, Holding Number: 929, Road Name: Mohajon Patti Road, Ward: 06, Paurashava: Bhola, Thana: Bhola Sadar, District: Bhola.
    21 Bhulta Branch 01979400866 bhulta@thecitybank.com Purbachal New Garden City, Dag No: SA 103 & RS 45, Khatian No-SA 213 & RS 612, Mouja- Golakandail, Union- Golakandail, Upzila: Rupgonj, District: Narayangonj.
    22 Biswanath Branch 02996645196 bishwanath@thecitybank.com Rahman Mansion, Dag No-2052(New)1475(old), Khatian No-937(New)890(Old)(Jel87), Mouja-Chandoshir Kapon, Ward No-09, Powroshava- Bishwanath, Upozila- Bishwanath, District- Sylhet.
    23 Bogura Branch 0589903366 bogra@thecitybank.com AD Branch. Masuma Plaza, Holding No. 766 Rangpur Road, Borogola, Dutta Bari Bogura.
    24 Brahmanbaria Branch 02334429655 brahmanbaria@thecitybank.com House: 1329/1 Razzaque Plaza (1st fl), Area: Kawtali, PO: Brahmanbaria Sadar, PS: Brahmanbaria Sadar, Dist: Brahmanbaria - 3400.
    25 Chandpur Branch 02334487682 chandpur@thecitybank.com House: 57/54 Rajanigandha Shoping Centre (1st fl), Road: Comilla Road, Area: Natun Bazar, PO: Chandpur, PS: Chandpur, Dist: Chandpur - 3600.
    26 Chandraganj Branch 02334443056 chondrogonj@thecitybank.com Lakshmipur, Shahjoki Shopping Complex, Poeshim Bazar, Chondrogonj.
    27 Chapainawabgonj Branch 02588893026 chapainawabgonj@thecitybank.com House: 11 Jabun Nessa Super Market (1st fl), Road: Godagari Road, Area: Chapainawabgonj, PO: Chapainawabgonj, PS: Chapainawabgonj, Dist: Chapainawabgonj - 6300.
    28 Chauddagram Branch 01971404323 chauddagram@thecitybank.com Limited AD Branch. Baitul Maleque Mansion (1st floor), Chauddagram Bazar, Dhaka-Chattogram High Way, Chauddogram, Cumilla. (About 200 Meter away from old location).
    29 Chawkbazar Branch 02333388728 chawkbazar@thecitybank.com System Imperial Complex (1st Floor), Kapasgola Road, Ward No:16, Chattogram City Corporation, Thana: Kotowali, District: Chattogram.
    30 Chawmuhani Branch 02334493068 chowmuhani@thecitybank.com Chowmuhani Plaza, D.B. Road (1st Floor).
    31 Chhatak Sme/Agri Branch 02996601962, 0872356003 chatak-sme@thecitybank.com House: 28 Tahir Centre (1st fl), Road: Traffic Point, Area: Chhatak Municipality, P.O: Chhatak, P.S: Chhatak, Dist: Sunamganj - 3080.
    32 Cox's Bazar Branch 02333369071 coxsbazar@thecitybank.com Limited AD Branch. House: Ali Noor Plaza (1st fl), Road: Main Road, Area: West Bazarghata, PO: Cox's Bazar,
    33 Cumilla Branch +8802334405514 comilla@thecitybank.com Limited AD Branch. House: 437 Artisan Nasir Centre (1st fl), Road: Nazrul Avenue, Kandirpar, Area: Comilla, PO: Comilla Sadar, PS: Comilla, Dist: Comilla - 3500.
    34 Dhaka Dakshin Branch 02996645568 dhaka.dakkhin@thecitybank.com House: Latif Mansion (1st floor), Road: College Road, PO: Dhaka Dakshin, PS: Golapganj, Dist.: Sylhet, Post Code: 3161.
    35 Dhanmondi Branch 041020673 (Cash counter), 241020672 (BM) dhanmondi@thecitybank.com Limited AD Branch. House: 312 Suvastu Zenim Plaza (2nd fl), Road: 27(Old), 32(New), Area: Dhanmondi R/A, PO: Dhanmondi, PS: Dhanmondi, Dist: Dhaka - 1205.
    36 Dinajpur Branch 02589924707 dinajpur@thecitybank.com Limited AD Branch. House: 1067, 1070 & 1078, Mona Tower & Shopping Complex (1st Floor), Area: Modern Moar, Goneshtola PO: Dinajpur, PS: Dinajpur Sadar, Dist: Dinajpur - 5200.
    37 Doulatgonj Branch 01971404320 daulatgonj@thecitybank.com House: 252 (1st fl), Road: Bank Road, Area: Daulatgonj Bazar, PO: Daulatgonj Bazar, PS: Daulatgonj, Dist: Comilla - 3570.
    38 Faridpur Branch 0631-62668 faridpur@thecitybank.com Karim Chamber (1st floor), Holding No: 88, Janata Banker More, Mujib Sarak, ward No:15, Pourashava: Faridpur, Thana: Kotwali, District: Faridpur.
    39 Fatikchhari Branch 01903886547 fatikchori@thecitybank.com Fatikchhari Branch, Ananda Tower (1st Floor), Ananda Tower, Jhankar Moor, Mouza: Farhadabad, Puroshova: Najirhat, Upazila: Fatikchhari, District: Chittagong.
    40 Feni Branch 02334473311 feni@thecitybank.com Limited AD Branch. 188, Sadek Building (1st floor), Road: SSK Road, Area: Feni, PO: Feni, PS: Feni Sadar, Dist: Feni: 3900.
    41 Foreign Exchange Branch 02223384315 fexchange@thecitybank.com AD Branch. House: 27 Baitul Hossain Building (GR fl), Area: Dilkusha C/A, PO: Dilkusha, PS: Motijheel, Dist: Dhaka - 1000.
    42 Gazipur Agri Branch 01933358580 gazipur-sme@thecitybank.com Jalal Shopping Center. 1st Floor, Board Bazar, National University, Gazipur-1704.
    43 Gazipur Branch 0249263026 gazipur@thecitybank.com House 501, Noljani, Joydevpur, Chandana, Gazipur.
    44 Gobindagonj Branch 02589983074 gobindagonj@thecitybank.com 1st floor of "Parboti Super Market", Holding No. 0578, Buzruk Boalia, Gobindagonj, (Bogura-Rangpur Highway), Gaibandha-5740.
    45 Gopalganj Branch 02479961919 gopalgonj@thecitybank.com Limited AD Branch. Gopalganj Branch, Zaman Tower (1st Floor), Holding No: 116, Saudagor Road, Ward no: 2, Puroshova: Gopalganj, Upazila: Gopalganj Sadar, District: Gopalganj.
    46 Gouripur Branch 01926679499 gouripur@thecitybank.com Jasim Tower, Village: Charmahmuddi, Dag No: 460 (Hal), Khatian No: BS-99, Mouja: Nayagaou, Thana: Daudkandi, District: Comilla.
    47 Gulshan Avenue Branch 0258813483 gulshanavenue@thecitybank.com AD Branch. Simpletree Attalika, Holding No: 134, Plot No: 13, Gulshan Avenue, Gulshan-2, Dhaka.
    48 Gulshan Branch 02222264310 gulshan@thecitybank.com Saturday Banking AD Branch. “Crystal Palace”, Ground & 1st floor, House-22, Road-140, Gulshan South Avenue, Gulshan-1 Dhaka.
    49 Gulshan Women Branch 02222295786 gul.women.br@thecitybank.com Gulshan Women Branch Shanta Sky Mark (Ground Floor), Holding No. 18, Gulshan Avenue Road, Ward No. 19, Police Station: Gulshan, Dhaka North City Corporation, District: Dhaka.
    50 Hajigonj Branch Mobile: 01971404322 hajigonj@thecitybank.com House: Royal Rowshan Super Market(1st fl), Road: Main Road, Area: Hajigonj, PO: Hajigonj, PS: Hajigonj, Dist: Chandpur - 1600.
    51 Halishahar Branch Phone: 02333327278 halishahar@thecitybank.com C.K. Tower (1st floor), House No.02 & 04, Road No. 03, Lane- 03, Block- K, Halishahar H/E, Chattogram
    52 Hobiganj Agri Branch Mobile: 01938843519 hobigonj-sme@thecitybank.com House: 3557/KA Amir Chand Complex(1st fl), Road: Badiuzzaman Khan Road, Area: Hobigonj, PO: Hobigonj, PS: Hobigonj Sadar, Dist: Hobigonj - 3300.
    53 Imamgonj Branch
    Ad Branch    		 Phone: 057318201 imamgonj@thecitybank.com 173-174 Mitford Road, Imamgonj, PS: Chawkbazar, Dhaka
    54 Islamic Banking Branch
    Saturday Banking
    Ad Branch    		 Phone: 0255111686 cblibb@thecitybank.com Al-Razi Complex (1st floor), 166-167, Shahid Sayed Nazrul Islam Sarani, Bijoy Nagar, Purana Paltan, Dhaka
    55 Islampur Road Branch
    Ad Branch    		 Phone: 0257391920 islampur@thecitybank.com House: 18 Sonar Bangla Market(1st fl), Road: Islampur Road, Area: Islampur, PO: Dhaka Sadar, PS: Kotwali, Dist: Dhaka - 1100.
    56 Jagannathpur Branch Phone: 0872756429
    Mobile: 01971404134    		 jagannathpur@thecitybank.com House: (GR fl), Road: T & T Road, Area: Jagnnathpur, PO: Jagnnathpur, PS: Jagnnathpur, Dist: Sunamgonj - 3060.
    57 Jamalpur Agri Branch Phone: 02997773573 jamalpur-sme@thecitybank.com Kazi Gold Market (1st Floor) Medical Road, Ward No-5, Pourashava- Jamalpur, PS -Jamalpur Sadar, District- Jamalpur.
    58 Jamuna Future Park Branch
    Limited Ad Branch    		 Phone: 09823049 jamunafp@thecitybank.com Ka-244, Progati Sarani, Ward: 17, Dhaka North City Corporation, P.O.: Bhatara, District: Dhaka
    59 Jashore Branch
    Limited Ad Branch    		 Phone: 02477765827 jessore@thecitybank.com House: 28-29 R.S Tower(1st fl), Road: M.K Road, Area: Jessore, PO: Jessore, PS: Kotwali, Dist : Jessore - 7400.
    60 Jatrabari Branch Phone: 02223340347 jatrabari-sme@thecitybank.com Noor Tower, Holding No-76/GA, Dhaka-Demra Highway, Ward No-48, Dhaka South City Corporation, PS-Jatrabari, District-Dhaka.
    61 Johnson Road Branch
    Ad Branch    		 Phone: 0247115439 johnsonroad@thecitybank.com House: 31 Aziz Center(1st fl), Road: Johnson Road, Area: Raishaheb Bazar, PO: Dhaka Sadar, PS: Kotwali, Dist: Dhaka - 1100.
    62 Joypara Agri Branch Mobile: 01913131099 joypara-sme@thecitybank.com House: 77 Ahmed Shopping Complex(1st fl), Road: 260, Area: Joypara, PO: Joypara, PS: Dohar, Dist: Dhaka - 1330.
    63 Jubilee Road Branch
    Ad Branch    		 Phone: 02333358698 jubilee@thecitybank.com House: 181 Gulshan Plaza(1st fl), Road: Golap Shing Lane, Area: Chittagong, PO: GPO, PS: Kotwali, Dist: Chittagong - 4000.
    64 Kabirhat Branch Phone: 0323253162
    Mobile: 01926679497    		 kabirhat@thecitybank.com Momtaj Mahal, D.B. Road (1st Floor), Chaprashirhat Bazar, PS: Kabirhat, Dist: Noakhali
    65 Kachua Branch Phone: 8802334489306
    Mobile: 01970326069    		 kochua@thecitybank.com House: Biponi Polash(GR fl), Road: Hospital Road, Area: Polashpur, PO: Kachua, PS: Kachua, Dist: Chandpur - 3630.
    66 Kadamtali Branch Phone: 8802333320668 kadamtali@thecitybank.com House: 295 Rahat Centre(1st fl), Road: DT Road, Area: Chittagong, PO: Chittagong Sadar, PS: Double Mooring, Dist: Chittagong - 4000.
    67 Kaligonj Branch Phone: 07761264, 7761010 kaligonj@thecitybank.com House: Bikrampur Plaza(1st fl), Road: Shahid Delwar Hossain Road, Area: Aganagar,Gudaraghat, PO: Suvaidda,South Keranigonj, PS: Keranigonj, Dist: Dhaka - 1310.
    68 Kalurghat Branch Phone: 02334471693, 2334400000
    Mobile: 01903886548    		 kalurghat@thecitybank.com Kalurghat Branch, Holding No : 2898/4561 (1st Floor), Chandgaon, Kaptai Raster Matha, Ward No: 5, Thana : Chandgaon, Chittagong City Corporation, District : Chittagong
    69 Kanaipur Bazar Branch Mobile: 01971483120 kanaipur@citybankplc.com Nirmalendu Saha Plaza, Kanaipur Bazar, Union - No. 9 Kanaipur, Upazila - Faridpur Sadar, District - Faridpur.
    70 Karwan Bazar Branch
    Ad Branch    		 Phone: 091330351
    Mobile: 01971404152    		 kawranbazar@thecitybank.com House: 8 UTC Building(1st fl), Road: 8,Panthapath, Area: Kawran Bazar, PO: Tejgaon, PS: Tejgaon, Dist: Dhaka - 1215.
    71 Khatungonj Branch
    Ad Branch    		 Phone: 02333352208 khatungonj@citybankplc.com Helal Trade Center, Holding No: 888/956, Road: Shah Amanat Road (Jail Road), Ward: 32, City Corporation: Chattogram, Thana: Kotwali, District: Chattogram.
    72 Khulna Branch
    Ad Branch    		 Phone: 02477720381 khulna@thecitybank.com House: 7(GR fl), Road: Sir Iqbal Road, Area: Khulna Sadar, PO: GPO, PS: Kotwali, Dist : Khulna - 9100.
    73 Kishoreganj Sme/Agri Branch Phone: 094162175
    Mobile: 01908560560    		 kishoregonj-sme@thecitybank.com 239, Alhaz Mahtab Uddin Super Market (1st Floor), Boro Bazar, Kishoreganj
    74 Kulaura Branch Phone: 02996684790 kulaura@thecitybank.com Kulaura Branch, Nazma Gani Market (1st Floor), Holding No : 220, Ward No : 5, Puroshova : Kulaura, Upazila : Kulaura, District : Moulvibazar
    75 Kushtia Branch Phone: 02477783811 kushtia@thecitybank.com House: 114 Kadari Super Market ( fl), Road: R.A. Khan Chow Sarak, Area: Sapla Chattar, PO: Kushtia, PS: Kushtia, Dist: Kushtia - 7000.
    76 Laxmipur Branch Phone: 02334441370 laxmipur@thecitybank.com House : Kundo Tower (1st Floor) Road : Chak Mosjid Road PO: Lakshmipur Sadar PS : LakshmipurDist : Lakshmipur Post Code : 3700
    77 Lohagara Agri Branch Phone: 02334459053 lohagora-sme@thecitybank.com House: Mostafa City (1st fl), Area: Amirabad, Lohagara, PO: Lohagara, PS: Lohagara, Dist: Chittagong - 4396.
    78 Madhobdi Branch Phone: 02224457222 madhabdi@thecitybank.com House: 4(1st & 2nd fl), Road: Bank Road, Area: Madhabdi Bazar, PO: Madhabdi, PS: Narsingdhi, Dist: Narsingdhi - 1604.
    79 Maijdi Agri Branch Phone: 02334492009 maijdi@thecitybank.com Nasir Brothers Bhabon(1st Floor) , Holding No: 1458 ,Main Road , Ward No:04,Thana: Maijdee Court, District: Noakhali
    80 Manikgonj Branch Phone: 02996610616 manikgonj@thecitybank.com House: 173/174(1st & 2nd fl), Road: Shaheed Rafique Sarak, Area: Manikgonj Bazar, P.O: Manikgonj, P.S: Manikgonj, Dist: Manikgonj - 1800.
    81 Mirpur Branch
    Limited Ad Branch    		 Phone: 0248038546 mirpur@thecitybank.com House: 1(1st fl), Road: Dar-us-Salam Road, S: 1, Area: Mirpur, PO: Mirpur, PS: Mirpur, Dist: Dhaka - 1216.
    82 Moghbazar Branch Phone: 02222224764 moghbazar@thecitybank.com House: 1 Razzak Plaza(1st fl), Road: New Eskaton Road, Area: Moghbazar, PO: GPO, PS: Ramna, Dist: Dhaka - 1000.
    83 Motijheel Branch
    Ad Branch    		 Mobile: 01971404164 motijheel@thecitybank.com “Motaleb Mansion”, 2 No. R.K. Mission Road, Dhaka
    84 Mouchak Branch
    Ad Branch    		 Phone: 029357717 mouchak@thecitybank.com House: 80/A Shahjalal Tower(1st fl), Road: Siddeswari Circular Road, Area: Malibagh, PO: Shantinagar, PS: Ramna, Dist: Dhaka - 1217.
    85 Moulvibazar Branch
    Limited Ad Branch    		 Phone: 019216811950 moulvibazar@thecitybank.com House: Kusumbagh Shopping City(2nd fl), Road: Sylhet Road, Area: Moulvibazar, PO: Moulvibazar, PS: Moulvibazar, Dist: Moulvibazar - 3200.
    86 Mymensingh Branch Phone: 02996667493
    Mobile: 01971404111    		 mymensingh@thecitybank.com House: 20(1st fl), Road: Choto Bazar, Area: Mymensingh, PO: Mymensingh, PS: Kotwali, Dist: Mymensingh - 2200.
    87 Naogaon Branch Phone: 02588881421 naogaon@thecitybank.com Amir Uddin Bhaban, Chakdevpara Holding No: 20674, Ward no: 03, P.S: Naogaon, Puroshava: Naogaon, Dist: Naogaon.
    88 Narayangonj Branch
    Ad Branch    		 Phone: 07633143 narayangonj@thecitybank.com House: 72 Islam Market(1st fl), Road: BB Road, Area: Narayangonj, PO: Narayangonj, PS: Narayangonj, Dist: Narayangonj - 1400.
    89 Narsingdi Branch Phone: 02224452456, 02224452505, 02224451530 narsingdi@thecitybank.com House: 192 Bazar(1st fl), Area: Narsingdi, PO: Narsingdi, PS: Narsingdi, Dist: Narsingdi - 1600.
    90 National Special Economic Zone Branch Mobile: +88 01958 036791 bsmsnb@thecitybank.com 1st Floor, BEZA BSMSN admin building (Zone-1), Upazila : Mirsarai , Union- Ichhakhali , P.S: Zorargonj , Dhaka-Chattogram Highway, Chattogram.
    91 Natore Agri Branch Phone: 02588873538 natore-sme@thecitybank.com House: 240/241, F.K. Zaman Plaza(GR fl), Area: Alaipur Boipotty, PO: Natore, PS: Natore Sadar, Dist: Natore - 6400.
    92 Nawabgonj Branch Mobile: 01711404156 nawabgonj@thecitybank.com House: Younus Shoping Complex(1st fl), Area: Nawabgonj Main Road, Area: Nawabgonj Upozilla, : PO:Nawabgonj, PS: Nawabgonj, Dist: Dhaka - 1320.
    93 Nawabpur Branch Phone: 0247117089 nawabpur@thecitybank.com House: Anowara Bhavan (1st fl), Road: 12-14 Nawabpur Road, PO: Nawabpur, PS: Wari, Dist: Dhaka -1100
    94 Netaigonj Branch Mobile: 01971404106 netaigonj@citybankplc.com Gausia Nur, Road No-13, Road Name - R. K. Das Road, Ward No-15, City Corporation - Narayanganj, Police Station - Narayanganj Sadar, District -Narayanganj.
    95 New Market Branch
    Saturday Banking
    Ad Branch    		 Mobile: 01971404150 newmarket@thecitybank.com House: 5 Novera Square( fl), Road: 2, Area: Dhanmondi R/A, PO: Dhanmondi, PS: Dhanmondi, Dist: Dhaka - 1205.
    96 Nikunja Branch Phone: 08900578 nikunja@thecitybank.com House: Lotus Kamal Tower-1, 57 Zoar Shahara(GR fl), Road: Airport Road, Area: Nikunja-2, PO: Khilkhet, PS: Khilkhet, Dist: Dhaka - 1229.
    97 O.R. Nizam Road Branch
    Limited Ad Branch    		 Phone: 0241360842 ornizam@thecitybank.com 1st Floor, 1 Shahid Abdul Hamid Road East Nasirabad, GEC crossing, Chittagong
    98 Oxygen Moor Branch Phone: 02333375117 oxygen@thecitybank.com M Rahman Heights (1st Floor) Oxygen Moor, Ward No
    99 Pabna Branch
    Ad Branch    		 Phone: 02588844309 pabna@thecitybank.com House: 472(1st fl), Road: Aurangzeb Road, Area: Pabna, PO: Pabna, PS: Pabna Sadar, Dist: Pabna - 6600.
    100 Pagla Branch Phone: 0247696042 pagla@thecitybank.com Pagla Branch, Namira Tower (1st floor), Dag no : C.S & S.A - 316 and R.S - 318, Khatian no : C.S
    101 Pahartali Branch Mobile: 01971404122 pahartali@thecitybank.com House:Yakub Tower (1st fl) 940/A (new) & 516/810 (old), Road: D. T. Road, Dilli Lane, P.O: Pahartali, P.S: Double Mooring, Dist: Chittagong - 4202.
    102 Pallabi Branch
    Limited Ad Branch    		 Phone: +880-241002562 pallabi@thecitybank.com House: 132 Spring Rahmat-E-Tuba Complex(1st fl), Road:2, Block: A, Section:12, PO: Mirpur, P.S: Mirpur, Dhaka- 1216.
    103 Patherhat Branch Mobile: 01971404319 patherhat@citybankplc.com Shah Amanat Market, Mouza - Noapara, Union No: 13 Noapara, Thana - Rauzan, District - Chattogram
    104 Patuakhali Branch Phone: 02478881035
    Mobile: 01903886543    		 patuakhali@thecitybank.com Patuakhali Branch, Holding No: 063-01 (1st floor), Old Steamer Ghat Road, Natun Bazar, Ward no: 6, Puroshow : Patuakhali, Upazila: Patuakhali, District: Patuakhali
    105 Phultala Branch Phone: 02477733546 phultala@thecitybank.com Phultala Branch, Hazi Marker (1st Floor), Khulna Jessore Main Road, Union : 4 no. Phultala, Upazila : Phultala, District : Khulna
    106 Posta Branch Phone: 0258617275
    Mobile: 01971404154    		 posta@thecitybank.com House: 35 Seraj Court(1st & 2nd fl), Road: Shaesta Khan Road, Area: Lalbagh, PO: Posta, PS: Chak Bazar, Dist: Dhaka - 1211.
    107 Principal Office
    Saturday Banking
    Ad Branch    		 Phone: 02223385925 cblpo@thecitybank.com House: 10 Jibon Bima Tower(GR fl), Area: Dilkusha Commercial Area, PO: GPO, PS: Motijheel, Dist: Dhaka - 1000.
    108 Probartak Branch Phone: 02413555401 (BM), 2413555402 prabartak@thecitybank.com House: 1486/1672 Al-Nur Badrun Center(1st fl), Road: O.R Nizam Road, Area: Probartak Moor, PO: Ctg Medical, PS: Panchlaish, Dist: Chittagong - 4203.
    109 Progati Sarani Branch Phone: 0226600615,0226600616 pragati@thecitybank.com The Pearl Trade Center (Ground Floor), Cha-90/3, Progati Sarani, Shahjadpur, Dhaka
    110 Raipur Branch Phone: 02334442235 raipur@thecitybank.com Holding No. 517, Shahid Plaza, Pir Fozlullah Sarak, Raipur, Laxmipur
    111 Rajshahi Branch
    Ad Branch    		 Phone: 02588854648 rajshahi@thecitybank.com House: 125 Star Mansion(1st fl), Road: Natore Road, Area: Shaheb Bazar 0 Point, PO: Ghoramara, PS: Boalia, Dist: Rajshahi - 6100.
    112 Rangpur Branch
    Ad Branch    		 Phone: 02589962801
    Mobile: 01711429429    		 rangpur@thecitybank.com House: 97/1 Central Point(1st fl), Road: Central Road, Area: Rangpur Town, PO: Rangpur Sadar, PS: Kotwali, Dist: Rangpur - 5400.
    113 Rekabi Bazar Branch 02997731525 rekabibazar@thecitybabk.com Abdul Motaleb’s House (1st fl), Binodpur High School Road, Ponchasar, Rekabi Bazar, Munshigonj-1501
    114 Rohanpur Branch 02588895822 rohanpur@thecitybank.com Holding 1125, Godown Road, Ward 05, Gomostapur, Rohanpur, Chapainawabganj
    115 Rokeya Sarani Branch 058050907, 58050906 rokeyasarani@thecitybank.com Dinaj Tower (1st fl), 752/2 Begum Rokeya Sarani, West Shewrapara, Mirpur, Dhaka
    116 Sadarghat Branch 09512837 sadarghat@thecitybank.com Patuatuly Bhaban (2nd fl), 78 Loyal Street, Patuatuly, Sadarghat, Dhaka-1100
    117 Saidpur Branch (Ad) 02589957551 saidpur@thecitybank.com Nahar Plaza, Shahid Dr. Zikrul Haque Road, Ward 12, Saidpur, Nilphamari-5310
    118 Satkania Branch 02477741582 satkania@thecitybank.com Mokbul Seraji Shopping Complex (1st fl), Station Road, Satkania, Chittagong-4386
    119 Satkhira Branch 02477741463 satkhira@thecitybank.com City Market (1st fl), Boro Bazar Road, Satkhira-9400
    120 Savar Agri Branch 02-22444957, 02-22444956 savar-sme@thecitybank.com 111/A (1st fl), Savar Bazar Road, Savar, Dhaka-1340
    121 Senbagh Branch 8802334494806 senbag@thecitybank.com D.K. Plaza (1st fl), Upozila Road, Senbagh Bazar, Noakhali
    122 Shaymoli Branch (Ad) 02-58150369 shaymoli@thecitybank.com Rupayan Shelford (1st fl), 23/6 Khilji Road, Block-B, Shaymoli, Dhaka-1207
    123 Sherpur Branch 02588877195 sherpur@thecitybank.com Mahmud Tower, Dhaka-Bogura Highway, Sherpur Bus Stand, Sherpur, Bogura
    124 Shibpur Branch 02224488214 shibpur@thecitybank.com Holding 181 (1st fl), Ward 5, Shibpur Sadar Road, Narsingdhi
    125 Sirajgonj Branch 02588831135 sirajgonj@thecitybank.com 979 (1st fl), SS Road, Sirajgonj-6700
    126 Sonargaon Janapath Uttara Branch 055086635 sonargaon@thecitybank.com House-02, Sector-12, Sonargaon Janapath Road, Uttara, Dhaka
    127 Sreemongol Branch 08626-71528 sreemongal@thecitybank.com Al-Amin Mansion (1st fl), Moulvi Bazar Road, Sreemongal-3210
    128 Subarnachar Branch 01933001198 subarnachar@thecitybank.com Rubina Super Market (1st fl), Char Bata Union Parishad, Subarnachar, Noakhali
    129 Tangail Branch 02997752869 tangail@thecitybank.com 1869/77 (1st fl), Main Road, Tangail-1900
    130 Tongi Branch (Ad) 0248959695 tongi@thecitybank.com Sena Kalyan Commercial Complex (1st fl), Dhaka-Mymensingh Highway, Gazipur-1710
    131 Urdu Road Branch 0257318221 urduroad@thecitybank.com Haji Mansion (2nd fl), 10 Urdu Road, Posta, Chawkbazar, Dhaka-1211
    132 Uttara Branch (Ad) 880248954147 uttara@thecitybank.com Barek Monjil (GF), Rabindro Sarani, Sector-7, Azampur, Uttara-1230
    133 Vip Road Branch (Ad) 02222228947 viproad@thecitybank.com Orchard Faruque Tower, 72 Naya Paltan, VIP Road, Dhaka
    134 Zindabazar Branch 0821-714196 zindabazar@thecitybank.com Kaniz Plaza (1st fl), Zindabazar, Sylhet-3100
    135 Zinzira Branch 02-996678318 zinzira@thecitybank.com Amin Complex (1st fl), Zinzira Bus Stand Road, Zinzira Bazaar, Dhaka

Level 2

  • If your query is not resolved or you are not satisfied with the resolution given in level 1 then you can contact at the Complaints Management Cells details given below:
    Contact No.: 16234 (locally), +88-02-8331040 (from overseas)
    Email: complaint.cell@citybankplc.com
    Fax No.: +88-02-9884446

Level 3

  • If your query is not resolved or you are not satisfied with the resolution given in level 2 then you can contact at the Central Customer Service & Complaint Management Cell details given below:
    Sr No. Name Designation Email
    1 Farida Khanam Senior Manager, Complaint Management farida.khanam@citybankplc.com
    2 Zahidul Islam Manager, Grievance Management & Process Innovation z.islam@citybankplc.com
    3 Fatima Rezwana Manager, Channel Grievance and Regulatory Management fatima.rezwana@citybankplc.com
    4 Tabassum Sultana Nijhum Associate Manager, Grievance Management & Process Improvement tabassum.sultana@citybankplc.com
    5 Armin Naher Alo Assistant Officer, Grievance Management & Process Improvement armin.naher@citybankplc.com
    6 Muntakim Mahmud Assistant Officer, Grievance Management & Process Improvement muntakim-mahmud@citybankplc.com

Download Forms

Offices Address

Sr No. Office Contact No. Address
1 Head Office Hunting numbers: 02 58813126
Fax No.: 02 9884446 		City Bank PLC, Plot: SE (D)- 3,28, Gulshan Avenue, Gulshan-1, Dhaka-1212, Bangladesh
2 Share Department +8802-9565925, Ext: 136, 129 11, Dilkusha C/A 1st floor, Dhaka-1000

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