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BTCL No
16757
(Call Center)
096667 16757
(Alternate Call Center)
International Numbers
+880-9666716757
(For Overseas Customer Support)
IVRS Menu: 096667 16757
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- Press 1: For citizens bank related services
- Press 2: For internet banking or mobile app related services
- Press 3: To know about Citizens bank retail products or services
- Press 0: For assistance
- info@citizensbankbd.com (For General Information)
Quick Links
Important Emails
| Sr No. | Service | |
|---|---|---|
| 1 | For Internet Banking | ibanking@citizensbankbd.com |
| 2 | For Debit Card Queries | cards@citizensbankbd.com |
Branch Contact Details
| Sr.No. | Division | Branch | Branch Code | Contact No. | Routing No. | Address | |
|---|---|---|---|---|---|---|---|
| Urban | |||||||
| 1 | Dhaka | Principal Branch | 1001 | 09666248271, 09666248272 | principal.branch@citizensbankbd.com | 320275357 | Chini Shilpa Bhaban-2, 76, Motijheel C/A, Dhaka-1000. |
| 2 | Dhaka | Tejgaon Link Road Branch | 1017 | 09666248336, 09666248337 | tejgaon.branch@citizensbankbd.com | 01819291195 | Rahman's Regnum Centre , 191/01 Tejgaon-Gulshan Link Road, Dhaka. |
| 3 | Chittagong | Chatkhil Branch | 1018 | 09666248338, 09666248339 | chatkhil.branch@citizensbankbd.com | 320750580 | Kshem Delar Building, Khilpara Road, Chatkhil, Dakkhin Bazar, Noakhali. |
| 4 | Rajshahi | Bogura Branch | 1019 | 09666248340, 09666248341 | bogura.branch@citizensbankbd.com | 320100372 | Bhandari Monzil, Borogola, Bogura. |
| 5 | Dhaka | Kadamtoli Branch | 1020 | 09666248342, 09666248343 | kadamtoli.branch@citizensbankbd.com | 320273346 | Mona Trade City, Zinjira High Way, Kadamtoli, Keranigonj, Dhaka. |
| 6 | Dhaka | Malkhanagar Branch | 1021 | 09666248344, 09666248345 | malkhanagar.branch@citizensbankbd.com | 320590887 | Hazi Nazrul Islam Market, Malkhanagar, Taltola Bazar, Sirajdikhan, Munshigonj. |
| 7 | Dhaka | Narayanganj Branch | 1003 | 09666248301, 09666248302, 09666248303 | narayanganj.branch@citizensbankbd.com | 320671180 | 207/5, Bangabondhu Road, Narayanganj-1400 |
| 8 | Dhaka | Gulshan Corporate Branch | 1004 | 09666248281, 09666248282, 09666248283 | gulshan.branch@citizensbankbd.com | 320261811 | Amanullah Trade Center, Holding-06 (Old), 26 (New), 2nd Floor, Gulshan Avenue, Circle-02, Gulshan-02, Dhaka-1212. |
| 9 | Dhaka | Dhanmondi Branch | 1007 | 09666248304, 09666248305, 09666248306 | dhanmondi.branch@citizensbankbd.com | 320270510 | Mullick House, 48 Satmasjid Road, Dhanmondi, Dhaka |
| 10 | Dhaka | Uttara Branch | 1008 | 09666248307. 09666248308, 09666248309 | uttara.branch@citizensbankbd.com | 320264634 | Liberty Tower, House-19, Road-02, Sector-03, Uttara, Dhaka |
| 11 | Chittagong | Cumilla Branch | 1009 | 09666248310, 09666248311, 09666248312 | cumilla.branch@citizensbankbd.com | 320191152 | Bashu Bhaban, Holding No # 615/682, Jhawtola Main Road, Cumilla |
| 12 | Dhaka | Mouchak Branch | 1011 | 09666248315. 09666248316 | mouchak.branch@citizensbankbd.com | 320330126 | Siddique Shopping Complex, Mouchak, Kaliakoir, Gazipur |
| 13 | Dhaka | Imamganj Branch | 1014 | 09666248325, 09666248326 | imamganj.branch@citizensbankbd.com | 320272800 | 2nd Floor, Joinal Tower, 31-33 Roy Ishwar Chandra Shil Bahadur Street, Imamganj, Dhaka. |
| 14 | Chittagong | Agrabad Branch | 1015 | 09666248319, 09666248320 | agrabad.branch@citizensbankbd.com | 320150135 | 2nd Floor, H&M Tower, 23 Agrabad C/A, SK Mujib Road, Chattogram. |
| 15 | Chittagong | Feni Branch | 1013 | 09666248322, 09666248323 | feni.branch@citizensbankbd.com | 320300527 | 1st Floor, Feni Tower, 291/1 Shahid Sohidullah Kaiser Sharak, Feni Shadar, Feni. |
| Rural | |||||||
| 16 | Chittagong | Nayanpur Bazar Branch | 1002 | 09666248291, 09666248292 | nayanpurbazar.branch@citizensbankbd.com | 320120231 | Abdul Goni Tower, Nayanpur Bazar, Kasba,Brahmanbaria |
| 17 | Mymensingh | Seed Store Bazar Branch | 1005 | 09666248293, 09666248294 | seedstorebazar.branch@citizensbankbd.com | 320612099 | Seed Store Bazar, Valuka, Mymensingh. |
| 18 | Dhaka | Sonakanda Branch | 1006 | 09666248295, 09666248296 | sonakanda.branch@citizensbankbd.com | 320270923 | Natun Sonakanda Bus Stand, Syedpur (BSCIC) Area. Ruhitpur, Keranigonj, Dhaka. |
| 19 | Dhaka | Ashulia Branch | 1010 | 09666248313, 09666248314 | ashulia.branch@citizensbankbd.com | 320260225 | Rashid Complex, Bogabari Bus Stand, Dhamsona, Ashulia, Savar, Dhaka |
| 20 | Dhaka | Bhulta Branch | 1012 | 09666248317, 09666248318 | bhulta.branch@citizensbankbd.com | 320670228 | Mahattom Shopping Center, Golakandil, Bhulta, Rupganj, Narayanganj |
| 21 | Chittagong | Chowdhuryhat Branch | 1016 | 09666248334, 09666248335 | chowdhuryhat.branch@citizensbankbd.com | 320150843 | (1st Floor), Al-Saleh Supermarket (Yakub Market), Chowdhuryhat, Hathazari, Chattogram. |
Sub Branches Contact Details
| Sr.No. | Sub Branch Name | Branch Code | Division | Address | Controlling Branch | Phone | |
|---|---|---|---|---|---|---|---|
| 1 | Kasba Sub-Branch | 5001 | Chittagong | Janata Tower, 1st Floor, Kasba Sadar, Brahmanbaria. | Nayanpur Bazar Branch | 09666248328 | kasba.subbranch@citizensbankbd.com |
| 2 | Badda Sub-Branch | 5002 | Dhaka | 1st Floor, La 60/A, Middle Badda, Pragati Sharani, Gulshan, Dhaka. | Gulshan Corporate Branch | 09666248329 | badda.subbranch@citizensbankbd.com |
| 3 | Mirpur Sub-Branch | 5003 | Dhaka | 1st Floor, 143/Begum Rokeya Sarani, Sen Para, Mirpur-10, Dhaka. | Dhanmondi Branch | 09666248330 | mirpur.subbranch@citizensbankbd.com |
| 4 | Panchrukhi Sub-Branch | 5004 | Dhaka | 2nd Floor, Ohi Tower, Panchrukhi Bazar, Araihazar, Narayanganj. | Bhulta Branch | 09666248331 | panchrukhi.subbranch@citizensbankbd.com |
| 5 | Tanbazar Sub-Branch | 5005 | Dhaka | 50 (Old), 48 (New), S.M Maleh Road, Tan Bazar, Narayangonj. | Narayanganj Branch | 09666248332 | tanbazar.subbranch@citizensbankbd.com |
For Complaint
- For any complaint you can mail at customer.complain@citizensbankbd.com .
- If your query is still not resolved or you are not satisfied with the resolution provided you can escalate the issue to the bCentral Customer Services & Complaints Management Cell (CCS & CMC) at the details given below:
Sr.No. Name Designation Extn. No. Email Contact No.: 09612248001, 09612248002, 09612248003, 09612248004, 09612248005 1 Mr. Mohammad Saiful Islam Executive Vice President, Member 1006 saiful.islam@citizensbankbd.com 2 Mr. Md. Safiul Hasan Khadem First Vice President, Member Secretary 1034 safiul.hasan@citizensbankbd.com 3 Mr. Khan Md. Tief Rana Vice President, Member 12201 tief.rana@citizensbankbd.com 4 Mr. G. M. Kamrul Islam Vice President, Member 12301 kamrul.islam@citizensbankbd.com 5 Mr. Mohammad Ali Azfar Quadry Senior Assistant Vice President, Member 1007 azfar.quadry@citizensbankbd.com
Citizen Charter Committee Contact Details
| Sr.No. | Designation | Name | Contact No. | |
|---|---|---|---|---|
| 1 | Focal point | Md Israil Hossain | 01766681307 | israil.hossain@citizensbankbd.com |
| 2 | Deputy Focal Point | Md Safiul Hasan Khadem | 01713310102 | safiul.hasan@citizensbankbd.com |
Information Officers
| Sr.No. | Role | Designation | Name | Contact No. | Mobile No. | |
|---|---|---|---|---|---|---|
| 1 | Appellate Authority | SAVP & Head of Credit Administration Department | Md. Masum Billah | 09612777666 Ext.1014 | 01716498467 | masum.billah@citizensbankbd.com |
| 2 | Information Officer | AVP & Head of Cyber Security & MIS Department | Mohammad Tawhid Hossain | 09612777666 Ext.1057 | 01979768374 | tawhid.hossain@citizensbankbd.com |
| 3 | Alternate Information Officer | JAVP, PRD | Md. Shams Hakim | 09612777666 Ext.1067 | 01717642567 | shams.hakim@citizensbankbd.com |
Download Forms
Head Office
Citizens Bank
Chini Shilpa Bhaban-2, 76 Motijheel C/A,
Dhaka-1000, Bangladesh
Contact No.: 09666248001, 09666248002, 09666248003, 09666248004, 09666248005
SWIFT Code : CIZSBDDH
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