Biman Airlines Customer Care No. 09610 913636

Quick View

Website

Install App

App Store
Google Play

BTCL No

13636 (For Customer Support,)
09610 913636 (Alternate Contact Support)

International Numbers

+880 9610 913636 (For Callers Outside Bangladesh)

IVRS Menu: 09610 913636

Select your preferred language

  • Press 1: For reservation and ticketing
  • Press 2: For information on reservation and ticketing through app
  • Press 3: For Biman airlines pickup services
  • Press 4: For ticket refund
  • Press 5: For baggage lost and found information
  • Press 6: For cargo related services
  • Press 0: To talk to customer service executive

Email

  • ibebiman@biman.gov.bd (For Contact Support)

Quick Links

Domestic Offices Contact Details

Sr.No. Office Contact No. Email Address Timing
1 Biman Head Office Balaka Gate Sales Outlet +88-01777715630, +88-01777715631 balakadso@biman.gov.bd Biman Bangladesh Airlines Ltd. Balaka Bhaban, Kurmitola, Dhaka-1229 Mon-Sun, 8:30am-8:30pm
2 District Sales Office +88-02-223389620 (Direct)
+88-02-223380151, +88-02-223380152, +88-02-223380153, +88-02-223380154, +88-02-223380155, +88-02-223380156, +88-02-223380157, +88-02-223380158, +88-02-223380159, Ext: 158, 145, 138
Duty Officer: +88-02-223382020
Duty Manager: +88-02-223389517		 oicdso@biman.gov.bd , amcdso@biman.gov.bd
 Biman Bhaban, Motijheel, Dhaka, Bangladesh Mon-Sun, 10am-6pm
3 Dhanmondi Office +88-01777715620, +88-01777715621, +88-0244612128, +88-0244612129 dhanmondidso@biman.gov.bd Plot No. 75/C, 75/D Road No. 5A, Satmasjid Road, Dhanmondi Residential Area, Dhaka - 1209 Sun-Sat, 10am-6pm
4 Farmgate Office +88-01777715625, +88-01777715626, 0258155051 farmgatedso@biman.gov.bd 81 Kazi Nazrul Islam Avenue Farmgate, Tejgaon, Dhaka-1215 Sun-Sat, 10am-6pm
5 Airport Office +88-02-8901500
Pax Control: +88-028901548
Transit: +88-028901275
Sales Counter: +88-028901757
 - Hazrat Shahjalal International Airport, Kurmitola, Dhaka-1229 -

Other Offices

Sr.No. Designation Contact No. Mobile No. Email
Barishal
Address: B.S Tower (01st Floor) 595, Shaheed Nazrul Islam Sarak (Police Line Road) Barishal - 8200
1 Sales Counter +88-02-478865019 - -
2 District Manager - +88-017-777-75530 bzluu@biman.gov.bd
3 Station Manager +88-02-478869755, +88-02-478865148 +88-017-777-75531 bzlkk@biman.gov.bd
Chattogram
Address: Shulashahar, Chattogram. Airport Office: Room No-307 SAIA,Chattogram
4 Officer-in-Charge Counter - +88-01777715723, +88-01777715725 -
5 District Manager +88-02334450866 +88-01777715700 cgpuu@biman.gov.bd
6 Station Manager - +88-017-77715701 cgpkk@biman.gov.bd
7 Duty Manager - +88-017-77715705 -
8 Lost & Found Section - +88-017-77715702 -
Cox's Bazar
Address: Motel Upal, Parjatan Holiday Complex, Cox's Bazar
9 District Manager +8802334462753 +88-01777775526 cxbuu@biman.gov.bd
10 Station Manager - +88-01777775527 cxbkk@biman.gov.bd
11 District Sales Office +8802334462748 +88-01777715727 -
Jashore
Address: Green Vila, Puraton Kosba, Jashore
12 District Manager 02477760773 +88-01777775528 jsruu@biman.gov.bd
13 Station Manager - +88-01777775529 jsrkk@biman.gov.bd
Rajshahi
Address: Parjatan Motel, Shah Abdul Majid Road, Sreerampur, Rajshahi - 6000
14 District Manager +88-02588804787 +88-01777775536 rjhuu@biman.gov.bd
15 Station Manager - +88-01777775537 rjhkk@biman.gov.bd
16 District Sales Office +88-02588854838 - -
Saidpur
Address: Bangabandhu Sarak (Rangpur Road) Bangalipur,Saidpur,Nilphamari.
17 District Manager +88-02589956953 +88-01777775538 spduu@biman.gov.bd
18 Station Manager - +88-01777775539 spdkk@biman.gov.bd
19 District Sales Office +88-02589956954 - -
Sylhet
Address: Airport Road, Majumdari Sylhet-3100
20 Reservation +88-02-996687097/98 +88 01777715577 zylrsvn@biman.gov.bd
21 PABX +88-02996687091/94 - -
22 District Manager - +88 01777715710 zyluu@biman.gov.bd
23 Station Manager - +88 01777715711 zylkk@biman.gov.bd
Moulvibazar
Address: Kusumbag Shopping City, 1st floor Sylhet Road, Moulvibazar-3200.
24 Reservation +8802996683144 - mvibazardso@biman.gov.bd

For Refund

  • For any query related to refund, you can contact the customer support team.
  • You can also fill this Refund Request Form.
  • Refund will be processed within 4 working weeks.
  • For more information, please read .

For Complaint

  • For any complaint, you can contact at the details given below:
    Sr.No. Service Contact No.
    1 Lost & Found Section +88 01777715535, +88 028901315, +88 028901500, +88 028905402
    2 For Complaint regarding refunds iberefund@biman.gov.bd , iberevenue@biman.gov.bd

International Offices Contact Details

Sr.No. Service Contact No. Email
Abu Dhabi, UAE
Address: SK. Zayed 2nd Street / Electra Street Bldg. No. 5213, PO Box-4356 Abu Dhabi, UAE
1 Office +971-2-6325124 (Ext: 26, 27), +971-50-1090583
Fax: +971-2-6344664		 auhuu@biman.gov.bd
2 Counter +971-2-6325124 (Ext: 15, 17, 18, 19) -
3 Finance +971-2-6325124 (Ext: 14) -
Airport Office
Address: Zayed International Airport, Room No. AF29 147, Abu Dhabi, UAE
4 Office +971-50-1090533, +971-50-8231506 auhkk@biman.gov.bd
Bangkok
Address: 163, Ocean Insurance Building 01/17 Floor Unit, 17A, Surawoogse Road Suriyawongse, Bangkok-10500
5 Office +66-022-355556, +66-089-8960554,
Fax: +66-022-369973		 bkkuu@biman.gov.bd
Bangkok Airport
Address: Room no- Z-2 007, 2nd floor AOB Building, Suvarnabhumi Airport Bangkok, Thailand
6 Office +66-021-342940, +66-081-9243379,
Fax: +66-021-342944		 bkkkk@biman.gov.bd
Chennai, India
Address: 8/2 Josmans Complex, Ground Floor, Mc Nichols Road, Chetpet, Chennai 600031, India
7 Regional Manager (MAAUU) +91 8925510012 -
8 Station Manager (MAAKK) +91 8925510013 -
9 Manager Finance (MAAAB) +91 8925517818 -
10 Security Coordinator (Airport) +91 6383087345 -
11 Reservation +91 4447930192, +91 4447930193, +91 7010342897 -
Damman, Saudi Arabia
Address: Nardeen Building 5124 Prince Faisal Bin Fahad Road, Al Khobar 34433, Dammam, K.S.A
12 Country Manager +966554261469 dmmuu@biman.gov.bd
Airport Office
Address: Dammam Airport Office Room # I. 1374.01 King Fahad international Airport Dammam
13 Station Manager +966 554417676 dmmkk@biman.gov.bd
Delhi, India
Address: GSA-Minar Travels India Pvt Ltd, M-34, Outer Circle, Ground Floor, Connaught Place, New Delhi-110001
14 Regional Manager +91-966-7999374 -
15 Reservation/Sales Counter +91-11-43416450 -
Airport Office
Address: Room no-3.107, Level - 3, Terminal 3, IGI Airport, New Delhi, India
16 Station Manager +91-966-7999375,
Fax: +91-112-5652943		 delkk@biman.gov.bd
Doha, Qatar
Address: Biman Bangladesh Airlines, Doha Al Emadi Building C#20 (Beside Lulu Hyper, Matar Kadim), Street#250, Zone#45, D-Ring Road, Doha, Qatar
17 Office 44153351, 51178758, 55112218, 77557363 -
18 Country Manager +974 44153351, +974-51166128 dohuu@biman.gov.bd
Airport Office
Address: Hamad International Airport, Room No: T3-21-53, Level: 03
19 Office +974-40175924, +974-51164506 dohkk@biman.gov.bd
Dubai, UAE
Address: EGTC, Ground Floor, Near Clock Tower, Al Ittihad Road, P.O. Box No-1515, Deira, Dubai, UAE
20 Office
(Timing: Mon-Thurs, 0900-1730LT,
Fri-Sat, 0900-1700LT)		 +971-4-2220942, +971-4-2220366, +971-505539045 dxbuu@biman.gov.bd
Airport Office
Address: Terminal-1, Departure Building Room # 1017, 1049 & 1050
21 Office +971-4-5049973, +971-4-5049974,
Fax: +97-150-5525936		 dxbkk@biman.gov.bd
Guangzhou, China
Address: 504A Podium builing Guangdong International Building,No.339 Huanshi East Road,Yuexiu District,Guangzhou,China
22 Biman Call Center (China) +864000738997 -
23 Country Manager 020-38377307, +8619868653024 canuu@biman.gov.bd
24 Finance Manager +8619868653044 canab@biman.gov.bd
Airport Office
Address: E201A, Pullman Guangzhou Baiyun Airport, China
25 Station Manager +8619868653042 cankk@biman.gov.bd
Jeddah, Saudi Arabia
Addres: Al Nakheel Center, Al-Madinah Al-Munawarah Rd, Al-Hamra'a, Jeddah 21414, P.O Box-13541, Jeddah, Saudi Arabia
26 Regional Manager +966 (0) 505 618 213 jeduu@biman.gov.bd
27 Reservation & Sales Counter +966 (0) 501 562 584, +966 (0) 12 6653023 , 6652948 & 6652802 jedsc@biman.gov.bd
King Abdul Aziz Int'l Airport
28 Station Manager +966(0) 501 491 014 jedkk@biman.gov.bd
Karachi, Pakistan
Address: Office No. 2 & 3, Ground Floor, Service Club Extn. Building Mereweather Road, Karachi-75530
29 Station Manager +92 (0) 3702964461 khikk@biman.gov.bd
30 Reservation & Sales Counter +92 (0) 2135213052 support@bimangsa.com.pk
Kathmandu, Nepal
Address: House N6- 314, Nagpokhari, Nepal
31 Office +97-701-4434869, +97-798-51037510 ktmuu@biman.gov.bd
32 Country Manager +97-701-4534869 -
33 Sales Counter +97-701-4534740 -
34 Accounts +97-701-4534982 -
Airport Office
Address: Room no-201, Operation Building, Tribhuwan International Airport (TIA), Kathmandu, Nepal.
35 Station Manager +977-01-4113174, +977-9851026159 ktmkk@biman.gov.bd
Kolkata, India
Address: Minar Travels India Pvt Ltd (GSA) 99A, Park Street Siddha Park, 6th Floor Kolkata - 700016, W.B. India
36 Regional Manager (E.I.) +91-033-22266675, +91-9831098639 ccuuu@biman.gov.bd
37 Sales +91 8961819102 -
38 Reservation/Ticketing +91 8961188634 -
39 Sales Counter Landline +91 033-22266672, +91 033-22266673 -
Airport Office
Address: N S C B International Airport, Kolkata - 700052
40 Office +91-033-25118662 -
41 Station Manager +91 9831098638 ccukk@biman.gov.bd
Kuwait
Address: Al-Homaizi Building Maliya, Al-Soor Street Safat-13099 Kuwait City State of Kuwait
42 Office (8:30am-1pm, +965-22441040, +965-22441042 zaminnaqvi@alathlatravels.com , john@alathlatravels.com
43 Country Manager +965-22439764, +965-22441040, +965-22441042, +965-99813462,
WhatsApp: +880-1727245145		 kwiuu@biman.gov.bd
44 Reservation /
Sales Counter (8:30am-8pm)		 +965-22452977, +965-22452978 -
Airport Office
Address: Room no-FF 58, Airport Mall Area Kuwait International Airport, Kuwait
45 Office +965-22441040 ,+965-22441042 ,
WhatsApp: +965-99367919		 kwikk@biman.gov.bd
Kualalumpur, Malaysia
Address: 13th Floor Menera Atlan, 161B Jalan Ampang t 50450 Kualalumpur, Malaysia
46 City Office (Mon-Fri, 9am-5pm, Sat, 9am-1pm) +60-321-646131, +60-321-646142, +60-122-736676 -
47 Sales Counter +60-321-646270, +60-321-646271 kuluu@biman.gov.bd
Airport Office
Address: Lot S10, Mezzanine Level, Main Terminal Building, Kuala Lumpur International Airport (KLIA), Sepang, Selangor, Malaysia.
48 Office +60-387-764770, +60-387-873881, +60-193-806643 kulkk@biman.gov.bd
London, UK
Address: 17 Conduit Street, London, W1S 2BJ, United Kingdom
49 Country Manager +44 0207 629 0161, +44 0790 811 7126 lonuu@biman.gov.bd , adminlondon@biman.gov.bd
50 For Reservation & Ticketing
(Mon-Fri, 9:30am-5:30pm) 		+44 0207 629 0252 lonrs@biman.gov.bd , lonrsbg@gmail.com
Airport Office
Address: Room No. 5900D (5th floor) North East Extension, Terminal 4 Heathrow Airport, TW6 3F8, Hounslow, Middlesex
51 Station Manager +44 0208 745 7550, +44 0208 573 8127, +44 0794 968 6823 lhrkk@biman.gov.bd
52 dnata Baggage Services, T4 (For Lost Baggage Inquiry/Complaint) 07858372929 -
Cargo And Stores & Purchase
Address: C/O Dnata UK Ltd. Cargo Point, Bedfont Road, Stanwell, Staines, Middlesex, TW19 7LU
53 Office +44 01784 425 044, +44 01784 247 212 Cargo: lhrfw@biman.gov.bd , bimancargouk@yahoo.com
Store Purchase: biman_purchaseuk@yahoo.com
Madinah, Saudi Arabia
Address: Office NBR- 16 Sultana Business Center Abo Bakr Al Siddiq, Al Rayah, Al Madinah Al Munawwarah 42312, PO BOX NO-13541, Madinah, Saudi Arabia.
54 Country Manager +966 148151101, +966 543516651 meduu@biman.gov.bd
55 Manager Finance +966 14 815 1101 Ext:7305, +966 56 498 7969 medab@biman.gov.bd
56 Sales Executive: GSA Staff (Elaf Group) +966 50 936 1986, +96614 815 1101, +966 50 684 3237, +966 14 815 1101 shareefsm@elafgroup.com , maemad@elafgroup.com
Airport Office
Address: Room # 2505 Prince Mohammad bin Abdul Aziz international Airport , Medinah , K. S. A
57 Station Manager +966 543512251, +966 54 805 9121 medkk@biman.gov.bd , medasm@biman.gov.bd
Makkah, Saudi Arabia
Address: Makarem Al Mashaer Hotel (near Emaar Al Diyafa) Al Noor Street, Al Azizia (Zamarat Road)
58 Office 0534472955 -
Manchester, UK
Address: St. James Building, Block FB, 4th Floor 61-95 Oxford Street, Manchester, M1 6EG
59 - +44 (0)161 228 6605, +44 (0)161 228 2636, +44 (0) 7538626645 manuu@biman.gov.bd
Airport Office
Address: Voyager House, Suite-1006 A, Chicago Avenue Manchester Airport, M90 3DP
60 Station Manager +44 (0) 7903753039 mankk@biman.gov.bd
Muscat, Oman
Address: GSA - Bahwan Travel Agencies LLC Shop No- 623, Plot No- 734, Way no- 3719,Makha Business Center Ruwi High Street, Ruwi Post Box-169, Muscat PC-100, Sultanate of Oman
61 For Reservations & Ticketing (+968) 24830071 ,(+968) 24830072 ,(+968) 24830073 bimanho@bahwantravels.com
62 Country Manager Biman, Muscat +96-899-044138 (With WhatsApp) mctuu@biman.gov.bd
63 Station Manager Biman, Muscat +96-892-009125 (With WhatsApp) mctkk@biman.gov.bd
64 Finance Manager Biman, Muscat +96-898-007530 (With WhatsApp) mctab@biman.gov.bd
Narita, Japan
Address: ATT East 8F 2-11-7 Akasaka, Minato-ku, Tokyo, Japan
65 Call Center (Mon-Fri, 9:30am-5:30pm) 050-3825-4711 -
66 Reservation & Sales Counter +81 (0) 3 6426 5646 -
67 Country Manager +81 70 4790 9318,
Land Line: +81 (0) 3 6426 5646		 -
Riyadh, Saudi Arabia
Address: Al Malaz, Umar Bin Ibn Abdul Aziz Road, Riyadh, KSA.
68 Office (Sun-Thurs, 9am-7:30pm, Sat, 10am-2pm) +966-11-5084065 ,+966-11-2910491 -
69 Regional Manager - City Office Riyadh +966 54 351 7751 ruhuu@biman.gov.bd
Airport Office
Address: King Khaled lnt'I Airport Riyadh,Kingdom Of Saudi Arabia, Room No-1565
70 Station Manager - Airport Riyadh +966 54 351 0051 ruhkk@biman.gov.bd
Rome, Italy
Rome Office: Via Lucullo, 3 - 00187
Milan Office: Via Paolo da Cannobio, 2 - 20122
71 Country Manager +39 392 714 0057 romuu@biman.gov.bd
72 Station Manager +39 392 804 7600 fcokk@biman.gov.bd
73 Finance Manager +39 327 270 9481 romab@biman.gov.bd
Sharjah UAE
Address: Office # 04 & 05, Al Shuwaiheyen Building, Al Shuwaiheyen Area, Arabian Gulf Street, Rolla, Sharjah, UAE
74 City Office (Mon-Sat, 9am-1pm LT, 2pm-9pm LT) 06 569038806 5690423, 06 5691781050 8755330 royson@tatravel.ae
Sharjah Airport Office
Address: Sharjah International Airport, Airlines Office, Room # 29
75 Office (Mon-Sat, 9am-1pm LT, 2pm-9pm LT) +97-150-7274406 shjkk@biman.gov.bd
Singapore
Address: 320 Serangoon Road, Centrium Square, #12-11/12, Singapore 218108 Country Manager
76 Office +65-643-85220, +65-643-87998, +65-911-19069 sinuu@biman.gov.bd
77 Secretary to Country Manager +65-643-86640 -
78 Manager Finance +65-643-85150 sinab@biman.gov.bd
79 Reservation/Ticketing +65-622-17155, +65-643-84110, +65-643-80570 -
Airport Office
Address: Passenger Terminal Building, 041-49, Singapore Changi Airport Terminal -1,P.O.Box No-23, Singapore 819642
80 Station Manager +65-542-9380, +65-654-26787, +65-963-23207 sinkk@biman.gov.bd
81 Traffic Assistant +65-654-29380 -
Toronto, Canada
Address: Suite 203, 1st Floor, 3154 Kingston Road, Scarborough, ON, M1M 1P4, Canada
82 Country Manager (10am-5:30pm) +1 647 405 9523 yyzuu@biman.gov.bd
83 Sales/Reservation +1 416 546 2121 -
Airport Office
Address: Room No. G308A, AT Level, Terminal-3, Pearson Airport, Toronto, ON L5P 1B2
84 Office +1 647 701 4521 yyzkk@biman.gov.bd

Head Office

Biman Bangladesh Airlines,
Balaka, Kurmitola,
Dhaka-1229, Bangladesh.

Category

Comments

About text formats

Plain text

  • No HTML tags allowed.
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA